Operations Manager

About Client:
The client is a well-established and globally recognized outsourcing and technology services specialist. It has rapidly expanded its footprint and now operates a vast network of visa application centers and consular services centers in numerous countries across the world.
It primarily offers services that facilitate the visa application and passport issuance process. These services include visa application processing, biometric data collection, document verification, and appointment scheduling on behalf of its clients, which often consist of governments and embassies seeking to streamline and enhance their visa and consular services. In essence, it plays a pivotal role in the global mobility landscape by providing essential administrative support and technology-driven solutions that simplify visa and consular service processes.
Salary Range: $60K-$65K/Annum
Job Description:

• Supervise and manage the daily operations and Ensure compliance with all relevant laws, regulations, and company policies.
• Team Management:Lead and motivate a team of operations staff, providing guidance and support.Conduct regular performance reviews and implement training programs as needed.
• Process Improvement:Identify areas for operational improvement and implement efficient processes.Work closely with other departments to streamline workflows and enhance overall service delivery.
• Quality Control:Implement quality control measures to ensure accurate and timely processing of visa applications.Monitor key performance indicators and take corrective actions as necessary.
• Customer Service:Maintain a high standard of customer service, addressing customer inquiries and resolving issues promptly.Implement strategies to enhance the overall customer experience.
• Reporting and Analysis:Prepare and present regular reports on operational performance.Analyze data to identify trends and make data-driven decisions.

About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .