Operations Manager

Job Purpose:

The purpose of the Operations Manager role is to provide operational support and direction to Distribution Center Managers. The Operations Manager will provide leadership to Distribution Centers within each respective district and provide support to all other Distribution Centers. This position is accountable for the Profit & Loss for all Distribution Centers within respective district and contributes to the overall profits of the company.

Job Duties and Responsibilities:

• Develop and manage annual Distribution Centers budgets to ensure profitability at all locations
• Coordinate District Branches in procedures regarding administration, marketing, sales, inventory control, customer service and warehousing
• Develop Daily Operational Plan for Distribution Centers and assist Distribution Center Manager and Warehouse Manager with operational issues as needed
• Conduct Branch audits to ensure compliance of company policies and to maintain inventory accuracy and customer satisfaction
• Develop relationships with TMs and customers to insure customer satisfaction
• Identify prospective/future customers through store or phone sales and communicate prospects to sales team (Territory Managers or Account Executives) and participate in sales calls
• Develop long term business relationships with our customers to help promote sales growth and gain acceptance
• Negotiate with vendors, brokers and other service providers to ensure best rates and value
• Work with Marketing department to develop promotional and incentive programs
• Work with sales staff to ensure competitive pricing while maintaining acceptable profit margins
• Resolve customer complaints and concerns and identify future opportunities
• Work with Inventory Group to determine inventory overages and shortages and make proper adjustments as needed
• Oversee Physical Inventory processes
• In conjunction with G&A group, responsible for internal audit reports and addressing any issues
• Identify opportunities to streamline warranty processes
• Supply Credit department with customer information to aid collections
• Coordinate technical training for distribution center staff
• Serve as a technical recourse for Distribution Center personnel
• Ensure all required certifications required by DOT, OSHA and company safety programs are met at each distribution center
• Work with other departmental heads to build a unified image to customers
• Participate in On Call schedule and after hours training
• Work cooperatively with others
• Comply with all company policies and procedures
• Maintain regular, punctual and reliable physical attendance

While performing the duties of this job, the employee is required to stand; walk; sit; lay on the floor; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must lift and/or move up to 60 pounds. The employee may work in environments as cold as 20 degrees or as hot as 105 degrees. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

Qualifications:

• Bachelor’s Degree preferred or equivalent experience
• 5-7 years experience as a Distribution Center Manager, or equal experience
• 5-7 years HVAC experience
• 5-7 years management experience
• Proficient computer skills in MS Office
• Experience with SAP H4/HANA, a plus
• Excellent communication and time management skills
• Possess a valid driver’s license
• Possess a satisfactory driving record as determined by Company Driver Policies
• Qualify for and remain insurable under Company liability insurance policy

Travel:

Up to 50% travel to branches and other operating companies requiring some overnight stay, travel to industry related conferences and training requiring some extended stay. Participate in On Call Schedule and after-hours training

Other:

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions. Mingledorff’s and its subsidiaries (“Company”) reserves the right to revise the job description at any time. Employment is at-will.

The Company promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Attention Applicants:

The Company is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hrteam@mingledorffs.com for assistance with an accommodation.

This Job Description is not a contract and job functions are subject to change at company’s discretion with or without notice to the incumbent of the position.