Operations Manager

Salary: $57,866.00 - $107,053.00 Annually
Location : Raleigh, NC
Job Type: Full-Time
Job Number: 2023-01088
Department: Emergency Communications
Opening Date: 11/27/2023
Closing Date: 12/27/2023 11:59 PM Eastern
Work Hours: Work schedule varies
Hiring Range: $57,866.00 - $89,500.00
Job Description
The City of Raleigh is seeking a qualified individual to fill the position of Operations Manager with the Emergency Communications department which will be devoted to emergency 911 police and fire telecommunications, non-emergency call taking, and police and fire dispatch communications. Incumbents provide professional journey-level work in the program administration and analysis of emergency communications.
Must be able to work all shifts to include weekends and in inclement weather.
The Emergency Communications division operates 24/7 and work schedule will vary according to the needs of the department.
Duties and Responsibilities

• Prepare and manage assigned budgets; monitor expenditures and analyze spending trends; identify required funding for planned initiatives; maintain related financial records and prepares financial reports.
• Supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures.
• Receive and respond to inquiries from citizens, program stakeholders and first responders regarding projects and overall emergency communications function; research data and provide updates and related information.
• Schedule meetings, prepare agendas and coordinate resources; prepare meeting materials; attend meetings and prepare minutes; follow up on assigned action items.
• Research and prepare updates to procedures and policies; work with internal and external stakeholders to review compliance and determine applicable changes.
• Prepare, distribute and maintain contracts and agreements as required by City policy and procedures; obtain City Council approval as required and routes documents through system for final approvals.
• Provide oversight of project management activities related to ECC capital improvement projects; plan and assist in managing project/initiative funding.
• Monitor and maintain readiness of emergency communications back-up center in the event of planned or unplanned evacuation; ensure operational infrastructure and support is in place and available.
• Prepare plans, status updates and reports related to special projects.
• Perform emergency communication services to include receiving and responding to calls and performing dispatch services; maintain telecommunications and equipment/dispatch systems operational skills and provides staff coverage.

Typical Qualifications
Education and Experience
Bachelor's Degree in law enforcement, business or public administration, computer science or directly related field and one year of analysis experience involving computer-aided dispatch systems and emergency communications or directly related analytical work.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing/Certifications

• CPR certification
• Emergency Medical Dispatch (EMD) certification
• Emergency Fire dispatch (EFD) certification
• Division of Criminal Information (DCI) /National Crime Information Center (NCIC) certification

Additional Information
Knowledge Of:

• Principles and practices of program administration and management. Principles and methods of qualitative and quantitative research.
• Principles and applications of critical thinking and analysis. Supervisory principles, practices and techniques (based on assignment).
• Practices and methods of coaching and leading the work of others (based on assignment). Techniques and methods for organizing, prioritizing, assigning and monitoring work (based on assignment).
• Best practices, trends and emerging technologies. Modern budget practices. Project management principles.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

Skill In:

• Managing a project or program.
• Researching industry trends, solutions and best practices.
• Gathering data, analyzing findings and applying logic and reason.
• Interpreting, monitoring and reporting financial information and statistics.
• Compiling and sorting data and articulating issues and recommendations.
• Coordinating deadlines and prioritizing competing demands.
• Supervising and evaluating staff performance (based on assignment).
• Training and coaching staff (based on assignment).
• Assigning and monitoring work performed (based on assignment).
• Providing direction to others in order to meet standards.
• Authoring and preparing original reports, documents and presentations.
• Monitoring project schedules, status and compliance.
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City's benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.
01
Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• PhD or other professional degree

02
How much relevant or comparable work experience do you have in this field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03
How much experience do you have working in a public safety communications center? (Public Safety defined as local, regional, state, federal agency for law enforcement, fire, or EMS)

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

04
How much supervisory experience do you have specifically in a public safety communications center? (Public Safety defined as local, regional, state, federal agency for law enforcement, fire, or EMS)

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

05
How much experience do you have as a second line supervisor?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

06
Do you hold any of the following certifications currently ? (Check all that apply)

• CPR
• Emergency Medical Dispatch
• Emergency Fire Dispatch
• Emergency Police Dispatch (EPD)
• Division of Criminal Information/NCIC (NC or any other state)
• Emergency Number Professional
• I do not hold any of the certifications listed above.

07
Are you able to work days, nights, weekends, holidays AND during inclement weather/disaster events?

• Yes
• No

08
I have attached the required cover letter and resume with my application.

• Yes
• No

Required Question