Operations Coordinator, Senior Living

Job Summary: The primary purpose of this position is to assist with running operations of the community as directed by the CEO, ensuring the highest degree of quality services is maintained at all times.

Responsibilities:

• Serve as liaison with residents, families, support departments, and others as necessary to adequately plan for the residents' needs, promoting an open-door policy.
• Report issues and action items regularly to the CEO to ensure the smooth and effective management of operations.
• Oversee and assist new residents acclimate to the community.
• Coordinate and serve as staff liaison to Resident Committees. Provide written / oral reports as required by the committee's guidelines or direction.
• Serve as the liaison with the residents on all billing questions/issues to appropriate resolution.
• Serve as back-up to the Sales Director to provide tours and provide appropriate marketing brochures as requested.
• Keep all marketing collaterals current at all times as prices, dates, and services provided change. Order marketing supplies and promotional goods.
• Establish and maintain ongoing contact with the future residents to schedule move, provide information according to the established protocol, and answer questions as they arise.
• Assist future residents in obtaining layout and measurements of apartment; coordinate remodeling upgrade requests with the Sales Director.
• Prepare Closing paperwork and Welcome/Move-In Packets. Issue apartment keys; issue proximity card; assign storage unit; assign garage space and remote (if applicable); and provide & review the Welcome Packet. Provide walk through of building & apartment.
• Establish and maintain file for new residents.
• Assist with onsite marketing events.
• Provide all departments with specific details of future resident move-ins. Ensure the apartment is ready for move-in.
• Serve as Concierge as assigned.
• Perform other miscellaneous duties as assigned.

Qualifications

• Minimum of two years experience in related position. Prior experience in a retirement community/elder housing or a related field is preferred.
• Minimum high school diploma; Bachelor's degree in business or related field preferred.
• Strong computer literacy skills, including proficiency in Microsoft Office Suite and the ability to quickly learn new software programs.
• Excellent customer support skills with the ability to communicate professionally and effectively with clients, vendors, and staff members.
• Experience with front desk operations and providing exceptional customer service

We believe our team members are our greatest resource and we reward them accordingly. We offer competitive pay and a comprehensive benefits package which includes:

• Medical, dental, vision, a flexible spending account and life coverage
• 403(b) Retirement Savings Plan with employer match
• A generous Paid Time Off (PTO) policy
• Tuition reimbursement for continuing education and professional development.
• A great opportunity to grow professionally and make a difference in the lives and well-being of seniors.

Employees of Chestnut Square also enjoy:

• Free lunch
• Monthly employee appreciation days
• Employee of the quarter
• Several holiday events throughout the year

If you meet the qualifications above and are interested in joining our team as an Operations Coordinator, please submit your resume for consideration. We look forward to reviewing your application.

Please submit your resume to:

Chestnut Square at The Glen

Attention: Human Resources

2601 Chestnut Ave

Glenview, IL 60026

Email: hr@bethanynorth.org

EOE

Job Type: Full-time

Pay: $56,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Glenview, IL 60026: Relocate before starting work (Required)

Work Location: In person