Operations Coordinator - Residential Treatment

This is an on-site position, working M-F 40 hours per week.

MINIMUM REQUIREMENTS

Education:

• Bachelor’s degree preferred; Associate Degree or 2 or more years of college required. Years of relevant experience may be considered in lieu of education.

Qualifications:

• Ability to multitask
• Ability to manage a variety of projects and tasks, administrative skills
• Ability to step into new environments and situations and assist leadership and employees
• Strong written, verbal, communication, organizational and interpersonal skills
• Microsoft Office Suite experience and excellent communication skills in the English language
• Communicate effectively
• Ability to problem-solve difficult situations
• Have compassion and empathy for others
• Be able to understand different cultures and ideas, cultural competency
• Current, valid driver's license and meet KVC’s requirement for driver’s insurance
• Always maintains positive behavioral role modeling for internal and external customer service.

Experience:

• Demonstrated experience with project management
• Working in different fast paced settings

Preferred Experience/Skills:

• Experience in a non-profit or Residential Treatment environment
• Experience interfacing with consumers in a treatment environment using a trauma informed lens

POSITION SUMMARY

Ensures that residential programs operate consistently and efficiently through clear communication, sound decision making and achieving operational goals.

Major Duties

• Supports the residential and human resources teams to coordinate recruitment efforts by setting up interviews and ensuring recruitment paperwork is complete timely and accurately.
• Tracks and reports manpower usage and staffing compliance indicators.
• Handles daily census logs such as updating census logs and distribution, inputting information into electronic health records, and end of month review and audit of daily census
• Tracks training compliance and certification for site employees
• Supports residential teams to achieve the highest quality of care for all residential clients and their families.
• As a member of operations team, ensures programs follow all Joint Commission standards, Missouri statutes and regulations, agency policies and procedures, and data tracking and reporting for grant funding.
• Plans and directs daily data reporting meeting.

• Ensures compliance reports and documentation is completed in a timely and thorough manner.
• Supports collecting, tracking, & reviewing of relevant performance data
• Inputting client medical records and necessary documentation into EHR
• Perform HER audit for clients at discharge and remove client from residential program
• Assist with admission process and ensure client is supported through transitions to the cottage, unit, etc.
• Collaborates across teams and departments
• As a member of the operation team, ensures KVC maintains a high standard of performance and fidelity to established principles, tenets, and expectations. Supports the implementing and updating processes, forms, policies, data review and collection.
• Provides administrative and organizational support to the residential leadership teams.
• Will step in to back up operations staff as needed to ensure programs continue to run in their absence. Travels to identified residential campuses in person to support operations as assigned.
• Provide support to cottage milieu with crisis interventions, staffing, programming activities, etc. as necessary.
• Other duties as assigned.

Competencies:

• Leadership – possesses leadership skills and behaviors that contribute to superior performance; effectively manages change, problem solving, decision making, managing workloads
• Judgment – ability to make thoughtful decisions in a timely and confident manner
• Execution & Results – ability to adapt to change, effectively cope with the unexpected, systematically problem solve, follow-through and ensure accuracy
• Customer Focus – properly interacts with others, the ability to work independently or with a team, ethically minded
• Motivation & Work Ethic – demonstrates personal integrity by operating in an accountable, reliable, and respectful manner

Staff members are expected to work with children and families, community partners and each other using KVC values of Respect, Accountability, Integrity, Open Honest Communication, Teamwork and Continuous Improvement. Additionally, staff members are expected to be role models for individuals and families, be solutions focused, and build upon their strengths. KVC employees are also expected to maintain knowledge of and adhere to all company policies and procedures.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, or hear, and taste or smell. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit for intermittent amounts of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KVC Missouri is an equal opportunity employer.