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SalaryTogether we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to know the opportunity:
At Voya, we call the 'Operations Coordinator' a SURGE Coordinator. SURGE stands for Strategically Using Really Great Employees.
This position is strategically allocated to various projects and departments across Voya throughout the year based on business needs. During these assignments, the SURGE Coordinator gains valuable exposure to a variety of roles; providing insight to the Voya value stream, creating opportunity to network across the organization, and tailoring a personal development plan that is focused on professional growth and career advancement.
- Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.
Contribution you will make:
- Actively take part in self-development of skills needed to perform tasks across customer facing and back office departments
- Participate in scaled back, rapid training in designated area and perform task(s) as determined by area leader with minimal ramp up time.
- Flexible and ready to adapt to company needs at a moment's notice.
- Create and/or update standard of work, reference materials, and job aids as needed.
- Identify opportunities for problem solving and process improvements, working with peers and business partners to apply continuous improvement problem solving methodology to aid in the resolution of these opportunities.
- Intentional engagement in huddle, team meetings, trainings, etc.
- Track timings, volumes, complexity of work, as determined by leader.
- Self-driven and engaged in daily work with a goal of achieving higher results.
- Apply experience(s) gained from tasks performed to expand personal view of Voya and figure out next step in one’s career journey.
- Other duties as assigned.
Minimum Knowledge & Experience:
- Minimum high school diploma or GED
- Consistent high production output in current role while meeting or exceeding department quality goals and KPIs (For internal applicants only)
- Demonstrated commitment to self-development
- Proven ability to learn different processes and systems quickly
- Demonstrated computer literacy and computer software agility
- Familiar with Microsoft Office Products, especially Microsoft Outlook, Teams, and Excel
- Demonstrated problem solving experience
- Adaptable to needs of the business, bringing “can do it” attitude to every situation
- Strong time management and organizational skills
Preferred Knowledge and Experience
- Associates Degree or above
- Prior experience working in Contact Center, Financial Services, and/or Medical Claims
#LI-KD1
#LI-Remote
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$41,260 - $51,580 USD Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment,please reference
resources for applicants with disabilities
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