Operations Control Officer

Operations Control Officer Royal Oak 2:30 p.m. to 11 p.m
The OCO is assigned to the Security Operation Center. The OCO handles all incoming phone calls, dispatches security officers to all runs, monitors the fire alarm system, monitors medical gases, monitors all panic alarms and monitors security cameras.
The main function of the OCO is to effectively manage the Security Operations Center which controls how the Security department functions on all levels of activity, from routine to emergency situations. They must know and be able to perform all responsibilities and functions of the security officer. Demonstrates extensive knowledge of hospital and department policies and procedures, city and state laws, and be able to apply them to efficiently and safely direct and coordinate the actions of security officers, appropriate hospital support personnel and outside agencies. They must employ and have extensive knowledge of all the security equipment they are responsible for: CCTV system, fire alarm systems, security alarm monitoring systems, emergency assistance monitors, controller for doors, cameras, audio, a security computer system providing door access and door alarm monitoring, and numerous medical gas alarms. This individual interacts in a respectful manner and is considerate of age and physical abilities, and exhibits customer service behavior in accordance with the hospital standards. This position may require obtain Public Act 330 certification and will have the ability to arrest for misdemeanors offenses and will be required to complete the Michigan State Police PA330 certification requirements.
Essential Functions

• Apply extensive knowledge and experience required to use all the security equipment mentioned above, must control and coordinate the numerous security-monitoring systems for the proper course of action.
• Efficiently and safely direct and coordinate the actions of security officers, entrance attendants, appropriate support personnel and outside agencies.
• Answers, responds, and coordinates the Security department's extensive communications network, via telephone, Aiphone, radio channels and walk-in traffic.
• Provide assistance to walk-in traffic for temporary key control, directions, miscellaneous problems and security-related issues.
• Initiates communications with supervisors and administrators, providing them with information and updates regarding potential problems, changing conditions and concerns for the safety and welfare of hospital patients, visitors, employees and property
• May be required to patrol campus on foot and in vehicle (or on a bike as assigned). Offers such assistance as unlocking doors inside or doing motor assists outside, is ever observant to suspicious activities and security violations.
• Accepts and performs various duties at assigned posts and provides assistance to patients, visitors and employees. Enforces rules, regulations and policies of the hospital as appropriate.
• May make arrests for felonies or misdemeanors dependent on PA 330 status. Writes hospital and/or City parking tickets where authorized.

Qualifications

• Required High School Diploma or equivalent
• Required Successful completion of Operations Control Officer training program.
• Required Successful completion of practical competency program for the Operations Control Officer.

• 2 years of relevant experience 2 -3 years hospital security experience. Required
• Previous dispatcher experience desired. Preferred

• LIC-Driver's License - STATE_MI State of Michigan Upon Hire required
• CRT-Automated External Defibrillator (AED) - UNKNOWN Unknown 90 Days required
• CRT-First Aid - AHA American Heart Association 90 Days required
• CRT-At least one Certification from preferred list - UNKNOWN Unknown 90 Days required
• CRT-Basic Life Support (BLS) - AHA American Heart Association preferred Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross preferred
• LIC-Michigan Concealed Pistol License - STATE_MI State of Michigan Upon Hire required
• CRT-PA330 Certification - MCOLES Michigan Commission on Law Enforcement Standards 90 Days required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs
• Waist to Waist > 5 lbs: Seldom up to 50 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 50 lbs
• Waist to Overhead > 5 lbs: Seldom up to 25 lbs
• Bilateral Carry > 5 lbs: Seldom up to 50 lbs
• Unilateral Carry > 5 lbs: Seldom up to 25 lbs
• Pushing Force > 5 lbs: Seldom up to 50 lbs
• Pulling Force > 5 lbs: Seldom up to 50 lbs
• Sitting: Occasionally
• Standing: Frequently
• Walking: Frequently
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Seldom
• Trunk Rotation - Standing: Occasionally
• Trunk Rotation - Sitting: Occasionally
• Squat: Seldom
• Stair Climbing: Occasionally
• Ladder Climbing: Seldom
• Crawling / Kneeling: Seldom
• Driving: Occasionally
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Occasionally
• Handling: Occasionally
• Forceful Grip > 5 lbs: Occasionally
• Forceful Pinch > 2 lbs: Occasionally
• Finger/Hand Dexterity: Frequently
• Visual Acuity ¹
  [None = No; Seldom = Yes]: Seldom

Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak
Department Name
Security - Royal Oak
Employment Type
Full time
Shift
Evening (United States of America)
Weekly Scheduled Hours
40
Hours of Work
2:30 p.m. to 11 p.m.
Days Worked
Variable
Weekend Frequency
Variable weekends
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.