AddressBefore you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The Operations & Compliance Specialist supports Operations in distribution and logistics network. He/She monitors and coordinates operations to ensure all service metrics are met on a daily basis. This position implements and provides training on operational processes to meet regulatory requirements and maintain compliance in the operation. The Operations & Compliance Specialist assists customers with requests for information and supplies and provides management with data on compliance, financial and operational performance. He/She provides guidance to internal and externally sourced employees including drivers.
Responsibilities:
Collects and reports the daily operations metrics to provide Operations management with the status on potential service issues.
Coordinates the efforts to implement plans to correct potential service failures in the operation.
Participates in operations weekly calls to share information, seek help with issue resolution, and share best practices.
Responds to employee questions on work and personal issues to ensure employee needs are met.
Escalates any operational / employee issues for resolution as required n to the supervisor.
Assists with the execution of operational activities on the floor when required to support meeting operational requirements on a daily basis.
Provides health and safety support and guidance for operational personnel to ensure Safe Work Methods are followed and that any injuries / accidents are handled appropriately.
Responds to customer issues to ensure resolution in a timely manner.
Serves as point of contact for customer requests to efficiently meet customer needs.
Fosters effective working relationships with customers.
Supports consulting with internal groups (e.g., Operations, Client Services, Business Development, Information Technology, etc.) on healthcare issues and procedures to ensure healthcare compliance.
Assists with the review of policies and procedures with clients to determine specialized requirements.
Assists in interpreting regulations and procedures for clients to ensure their compliance.
Helps interface with client RA departments to coordinate client activities.
Assists with the writing and revision of standard operating procedures (SOPs) and work instructions to ensure proper procedures are followed by Operations personnel.
Supports the implementation of training programs and materials to train RA and internal clients on SOPs, work instructions, and regulatory topics.
Helps interface with Corporate Compliance to ensure no overlaps and gaps in procedures and guidelines exist.
Conducts new employee orientation training to educate new hires on compliance requirements.
Facilitates and trains on recurrent corporate compliance programs to meet regulatory requirements.
Provides account-specific training to meet customer and operational needs.
Implements time-sensitive corporate training programs to mitigate operational interruptions.
Maintains training records to track training compliance.
Qualifications:
Microsoft Office proficiency – Required
SAP – Digital Warehouse Management System experience – Preferred
Experience conducting customer or client needs analysis – Preferred
Ability to generate simple reports using basic functions in software, and/or writing basic queries; identifies information required to complete reports and identifies existing reports generated by others – Preferred
Understands supply chain concepts; identifies issues within a supply chain – Preferred
Bachelor’s degree (or internationally comparable degree) - Preferred
Other Criteria:
Must be currently located in the same geographic location as the job or willing to relocate yourself - Required
Hours: M-F, 9:00 a.m. - 5:30 p.m.
Grade: 10D
Internal applicants must apply by end of day Thursday, 2/15/24
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
Employer will sponsor visas for specific positions . UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Company: UNITED PARCEL SERVICE
Category: Global Logistics and Dist
Requisition Number: R24000645
Location: East Hartford,Connecticut
