Operations Associate (Weekends)

About You

We are looking for a technically savvy Operations Associate who is ready to join a rapidly growing organization in a flexible, weekend-shift capacity. This is a full-time role; however, the primary working hours will fall between Thursday-Sunday.

The ideal candidate will be a strategic thinkers, motivated, and positive with a strong work ethic and strong eye for quality and detail. Superlative communication and organizational skills as well as adaptability will be key for success in this role, which will work primarily with our third-party fulfillment centers and shipping carrier partners, as well as collaborating internally with customer experience, supply chain, tech, and offshore operations teams. This role reports directly to the Fulfillment Operations Manager.

Responsibilities:

• Handle Direct-to-Consumer (DTC) as well as Business-to-Business (B2B) relationships and responsibilities
• Perform daily fraud-screening on orders, flagging for secondary verification before releasing and handling order errors and returns
• Maintain E-commerce, Fraud, Payment Gateway, and 3PL Systems
• Handle all Fulfillment/Shipping issues and work closely with 3PL vendors
• Assist and troubleshoot system issues raised by the Customer Experience team
• Investigate and triage new projects and issues internally, escalating to the Development team as needed
• Ensuring all orders are being fulfilled and tracking is reported to the system in a timely manner, including working with the Business Services team on B2B shipping-related issues & escalations
• Process and submit documentation for chargeback, liaising directly with the Card Processing Team for account specifics as needed

Requirements:

• 2-5 years experience in Operations OR Bachelor's degree
• Hands-on technical experience
• Knowledge of e-commerce business models, such as fulfillment/shipping processes, Customer Service, User Experience, & general business processes
• Experience in or familiarity with analysis and documentation of functional requirements for e-commerce projects
• Strong organizational, time management, communication, process orientation and problem-solving skills
• Ability to prioritize and adeptly manage multiple projects under deadlines with a sense of urgency and flexibility
• An entrepreneurial approach with the ability to execute projects and ideas independently
• Ability to interact effectively with internal business teams (Sales, Customer Experience and Marketing, Supply Chain) and external partners across varying levels
• Ability and willingness to learn new processes and systems to execute fulfillment operations for B2B and Retail channels
• Ability and willingness to work weekend hours, particularly during month-end closing processes

Preferred:

• Experience with Magento, Kount, Authorize.net, Paypal, Shopify, and/or Salesforce