Operations Associate

REPORTS TO: Operations Manager

STATUS: Full-Time (40 hrs/wk), Non-Exempt

SALARY RANGE: $31.25 - $37.26 per hour
LOCATION: Hybrid (San Francisco/Remote)

ABOUT THE POSITION

The California Housing Partnership is hiring for an Operations Associate to join it's existing five member Operations team. This role reports directly to the Partnership’s Operations Manager in a hybrid setting from our San Francisco headquarters as well as remotely from home. The person in this role will interface regularly with all employees by managing the day-to-day operations of the San Francisco office, handling a wide array of administrative tasks, and contributing to the Operations’ team and organizational activities.

BASIC DUTIES & RESPONSIBILITIES

• Office Management & General Administration (35%):
• Handling employee queries received via the operations email.
• Coordinating staff lunches on a weekly basis and managing logistics for special office events.
• Ensuring the San Francisco office is well-maintained, organized, and stocked with general supplies.
• Processing conference and event registrations, accommodations, and travel arrangements as requested.
• Assisting with team building activities, staff retreats, hiring processes, onboarding, and orientation.
• Contract Management (35%):
• Assisting with the organization’s contract administration using Salesforce and DocuSign.
• Liaising with clients and staff to track and ensure the execution of service contracts.
• Communications (20%):
• Supporting webinars, managing ticketing portal and calendar invites.
• Using Constant Contact for mail distribution and contact list maintenance.
• Updating the organization’s website via WordPress and employee information portal via SharePoint as directed.
• Handling general queries received via the info email.
• Information Technology (10%):
• Managing the setup and disposal of company laptops, maintaining inventory.
• Processing routine purchases and service of computer hardware and software.
• Overseeing office maintenance requests, managing telecommunications, and troubleshooting technology issues as needed.
• Special projects and other duties as assigned by the Operations Manager and/or Managing Director of Operations.

QUALIFICATIONS & EXPERIENCE
Our ideal candidate is someone with an engaging personality, who excels in fostering positive interactions across all levels of the organization and working collaboratively with various teams. We are looking for someone that approaches problem-solving with a proactive and confident attitude, showcasing their analytical skills to navigate complex situations. This person ideally has excellent verbal and written communication skills, provides meticulous attention to detail, and tech-savvy.
We recognize that each applicant for this role will bring unique skills, knowledge, experiences, and background to this position. We welcome diverse experiences and perspectives in our applicant pool, and at a minimum are seeking candidates who possess the following:

• At least two years supporting an office environment in administration or operations
  • bachelors degree or certification in a related area of focus may substitute for one year of work experience.
• Proficiency with Mac computers, Microsoft Office and G Suite.
• Intermediate experience with Salesforce and/or DocuSign required.
• Intermediate experience using Asana for task management required.
• Experience using WordPress, SharePoint and/or Constant Contact is a plus.
• Ability to contribute to the Partnership’s mission and commitment to diversity, equity, and inclusion.
• Valid drivers license
• Able and willing to travel to other California offices up to four times per year.

ABOUT THE CALIFORNIA HOUSING PARTNERSHIP

The Partnership is a dynamic nonprofit “think and do tank” providing critical technical assistance, training, applied research and policy leadership to increase the production and preservation of affordable and sustainable homes serving Californians who are low-income.

To achieve this mission, the Partnership’s three technical assistance teams (finance, clean energy, applied research) work closely with a network of more than 60 mission-driven nonprofit and government housing agencies throughout California, as well as the nonprofit associations who represent them.

A deep commitment to racial equity and inclusion grounds the Partnership’s work and policies – click here to learn more about our core equity values. An Equity Policy Advisory Board ensures that the perspectives and experiences of low-income renters also grounds our work – click here to learn more about this board .

COMPENSATION

The Partnership provides annual performance-based raises and maintains competitive salary ranges. Compensation for all permanent employees working 20 or more hours per week includes a robust benefits package of 100% employer-paid health, dental, vision, chiropractic/acupuncture, transit subsidy, cellphone reimbursement, health reimbursement account, employee assistance plan, and employer contributions to 403(b) retirement plan.

EQUAL OPPORTUNITY EMPLOYER

The California Housing Partnership is an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive workplace. We strongly encourage people of diverse backgrounds and identities to apply. For more information about the Partnership, visit our website at www.chpc.net.

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