Address
Form of work
Position Title: Operations Analyst I
Location: Chicago, IL 60654
Anticipated Start Date: [3rd July 2024]
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: [ 07/03/2024 to 02/28/2025]
Pay Range: [23] - [25]
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Responsibilities
? Perform complex and time-sensitive registration processes for our Onboarding programs including scheduling training
dates, organizing and monitoring logistics, and answering heavy flow of inquiries from internal Salesforce employees
through email and Slack.
? Assign and create all Enablement Events and assign courses to each cohort.
? Manage all communications to virtual and remote employees within each individual hub using Marketing Cloud and
Slack. Manage all collateral and calendaring docs.
? Assist in solving problems that are manual and inefficient by using Salesforce and other technology platforms.
? Keep others appraised of and involved in work by communicating status of tasks to project leads and team members,
coordinating work cross-functionally, and influencing peers, project leaders and/or managers.
? Deliver high quality work in a fast-paced, dynamic work environment by managing time and effort across activities,
executing processes that may not have defined procedures, taking initiative to complete unanticipated or ad hoc tasks,
and delivering work according to deadlines.
? Assist team with daily operations, including setting up training space with materials for in-person or virtual classes,
greeting attendees, managing AV/tech issues, and providing concierge level of service to new hires.
? Experience and working knowledge of spreadsheet tools such as Excel or Google sheets
? Experience with data entry, data scrubbing, formatting data to fit templates, VLOOKUP's, and pivot tables Google presentation and verbal communication skills
Skills -
stay organised and juggle a lot of tasks.
someone who is proficient in SF and google sheets.
combination of google sheet checklist and like SF internal.
Someone who worked pretty autonomously.
Years of exp -
1-2 years of operations analytics exp
This is teachable position.
Great successful were teachers who would like to move into operations.
Onboarding exp is nice to have, someone who has onboarded new hires previously.
Familiarity - Google Sheets
Nice to have - Vlookups / Pivot tables.
Somebody comes with sales BG and have google sheets exp - would be happy to meet and interview.
Desired Skills/Experience:
? Office-Based: Employees live within 40 miles of an office and is expected to be in the office 3-4 days a week
based on job role/function to organize in person training
? Experience and working knowledge of spreadsheet tools such as Excel or Google sheets
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:
["CSR" OR "Onboarding"]
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 222837 when responding to this ad.
