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Form of workOperations Analyst - EDI Controls
Buenos Aires, AR
About this Role:
The Operations Analyst is responsible for research, detailed analysis, communication, project assistance, and overseeing the daily tasks of the Operations team to enhance the customer experience through innovation and teamwork. The individual will also monitor daily control data to ensure accurate transaction processing and identify and reconcile any discrepancies.
About you:
To excel in this role and at Hansen Technologies, you should possess strong analytical skills, be proactive, and communicate effectively with team members. This position involves managing daily transaction management operations and assisting in the implementation of strategic objectives including:
- Ability to communicate effectively both orally and in writing with professional English communication skills
- Strong analytical and decision-making skills
- Ability to work in a fast-paced environment
- Intermediate to Advanced knowledge of the Microsoft Office suite of products
- Willingness to assume personal responsibility to achieve team goals
Your Responsibilities:
In this position you will resolve Electronic Data Interchange (EDI) exceptions and monitor controls and investigate when the control counts do not match. You will complete and verify client requests including identifying system issues and initiate requests for resolution. Communicating with clients on a regular basis to review open issues and requests will be important including with client's trading partners. This may also include but not limited to the following:
- Provide input to design and perform testing for system enhancements
- Perform testing activities to onboard new trading partners
- Perform analysis in support of customer-related issues
- Respond to client inquiries in a timely fashion
- Modify procedures in accordance with business practices
- Participate in Project work as assigned
Your Qualifications:
- You will have a a Four (4) year degree in business or technical field or 5 years of relevant experience in transaction management is required
- Your background includes Five (5) years experience in the U.S Retail Energy Supplier industry
- You have a strong knowledge of Electronic Data Interchange (EDI)
Benefits and Perks
Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefits package during the selection process.
Company Overview
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With 600+ customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
Contact Us
If you possess the desired skills and enthusiasm, please connect to us by "Apply Now" via the link to send an English version of your CV or visit our career page.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Visit our website at hansencx.com for more information.
EEO/M/F/D/V - Please note that we will not be offering sponsorship for this role
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