Operations Agent Night Shift

Company Overview

Omni Logistics is a privately-owned, multibillion-dollar global tech-enabled logistics solutions provider with 5,000 employees in more than 100 locations serving the complex supply chain needs of nearly 7,000 customers. Omni Logistics goes beyond traditional global freight transport to provide technology-enabled customized supply chain solutions based on specific customer challenges and the unique characteristics of a customer’s freight. Leveraging proprietary data, analytics and automation, Omni Logistics removes supply chain inefficiencies and provides cost-effective solutions for customers. As a signatory of The Climate Pledge, Omni Logistics is committed to creating supply chain visibility and eliminating waste in order to provide more sustainable transportation solutions.

We are growing rapidly and building a team of top talent around a culture of curiosity, innovation, and excellence. We’re using technology to change the way the game is played.

Join us to advance your career today as we continue this exciting journey!

Job description

An Omni Operations Agentwill manage transportation for a handful of Omni’s key accounts – providing the customer with unmatched service from the initial quote to the delivery. Omni is all about the customer experience, so we have a dedicated Operations Agent assigned to manage each customer, creating a mutually beneficial relationship. Daily Tasks include quoting customers, pulling inventory, booking shipments with our trusted vendors, tracking and tracing, and invoicing. The Operations Agent has the freedom to dynamically route in order to maximize margins on each shipment handled. We work in a team atmosphere, so all operators are cross trained on customer accounts throughout their POD. The sales team, warehouse staff, and operators work together to meet our customer’s ever changing and evolving needs.

Responsibilities:

Main Role Accountabilities

• Compliance: Ensuring import/export processes are completed in compliance with all applicable regulations and procedures
• Operations: Working within the Aviation Vertical AOG Operations team, to complete shipments from start to finish ensuring excellent customer service at all times.
• Profitability: Review and identify areas to maximize profitability by proactive file management.
• Customer Focus: Maintain and develop customer relationships alongside customer solutions and any other relevant departments.
• Measurement: To follow Omni Logistics company Processes and Standard operating procedures ensuring company KPIs are met and proactively manage operational files through agreed KPIs.
• Accounting: Ensuring all billing is carried out within a timely fashion monitoring and ensuring correct input of purchase costs into the system enabling accurate billing and profit reporting.
• Quotations: Ensure quotations are responded to in a timely fashion dependent on customer requirements.
• Personal Compliance: Be aware and adhere to standards expected in respect of the job, attendance, time keeping and behavior and the standards set out in the handbook and the HR Policy Manual.
• Personal Development: Ensure all mandatory training is completed within the required time frames and refresher courses are completed are completed prior to expiry date and highlight any areas or needs for training with line manager.
• Personal Attributes This role needs to be underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of import/export processes.

• Hours Thursday - Monday 18:00-03:00 a

Requirements, Skills, and Abilities include but not limited to:

• The ability to work pro-actively using own initiative.
• Proven communication skills, both written and verbal.
• Previous experience dealing with a varied customer base
• Capacity to build strong relationships.
• Ability to consider several possible options and decide on most appropriate method.
• IT skills to an appropriate level.
• Excellent process and planning skills.
• Strong commercial awareness, understands impact of actions.
• Qualifications and Experience
• Import/Export Experience Essential
• Proven industry experience.
• Solid background in US Customs law and procedures.
• Sound knowledge of Word, PowerPoint, Excel.
• Dangerous Goods Compliant an advantage.

What We Offer:

• Competitive base salary.
• Two weeks of paid time off within the first year of employment, sick time and holidays.
• Company provided life insurance.
• Health, vision, and dental insurance options.
• Commuter benefit plan.
• Optional supplemental life insurance.
• 401(k)
• Wellness program.
• A great place to work with a terrific culture.

Omni Logistics only works with recruiters or staffing agencies that have a valid, fully executed placement agreement with us. Any resumes sent without such an agreement in place will be considered unsolicited. Please note that if a recruiter or staffing agency submits unsolicited resumes, we will not be bound by that recruiter or agency’s terms or be obligated to pay a fee. Omni Logistics will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the recruiter or staffing agency free of any charges or fees. If you have questions about our process, please reach out to the recruiter listed in the contact section of the opening for which you would like to submit a candidate.

Job Type: Full-time

Pay: $30.00 - $32.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Night shift

Weekly day range:

• Every weekend

Work setting:

• In-person

Application Question(s):

• Do you have any Logistics Experience?
• Do you have any experience with Import/Export?

Education:

• Bachelor's (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person