Operational Support Technician

The heart and soul of the FBI is in the investigative work employees perform to prevent, disrupt, and mitigate threats. The Operational Support Technician (OST) is the key support to Agents and Intelligence Analysts. OSTs have an integral role in operations and make and immediate impact by performing a wide range of support functions. The OST is an FBI entry level role offering many career path opportunities and professional growth.Qualifications:
GS 5: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 4 grade level. SE is defined as follows:

• Performed clerical support functions for an office.
• Operated telecommunications equipment to provide assistance.
• Received, screened, processed, and/or delivered mail and packages.
• Utilized computer hardware and software to type documents and/or forms.

• Performed clerical support functions for an office.
• Utilized computer hardware and software to type documents and/or forms.
• Created and maintained records and files in accordance with records management procedures.
• Maintained contact with internal staff and/or outside entities to obtain and/or relay information.
• Maintained and updated administrative files and records.

• Performed support work associated with investigative operations and/or administrative activities.
• Created, maintained and disposed of records and files in accordance with records management procedures.
• Performed audits of records on a regular basis to correct errors.
• Manipulated automated information systems to perform duties associated with the retrieval of information from a variety of databases.
• Conducted physical security checks of the premises; and or/security measures to protect sensitive information.
• Maintained contact with internal staff and outside entities to obtain, verify and relay information.

• Performed support work associated with administrative and investigative activities and operations.
• Created, maintained and disposed of records and files in accordance with records management procedures.
• Performed audits of records on a regular basis to correct errors.
• Manipulated automated information systems to perform duties associated with the retrieval of information from a variety of databases.
• Resolved discrepancies or omissions, and revised previously entered information to ensure consistency, accuracy, and conformance to policies.
• Recommended changes or improvements to enhance database(s).
• Initiated and maintained liaison with internal and external sources to gather or relay information, and provided assistance to those seeking immediate help.

Education: All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:
GS 5: Applicant must have at least four (4) years of education above the high school level. One year of full time academic study is defined as 30 semester hours, 45 quarter hours (or the equivalent in a college or university), or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
GS 6: Applicant must have a bachelor's degree.
GS 7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.
GS 8: Education may not be substituted for specialized experience at this grade level.
Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.
Employment Type: FULL_TIME