Operational Site Lead

Duties:

• Assigned to projects under the management of the NYC H+H Office of Ambulatory Care and Population Health, and under the direction of the relevant program leads for each discrete initiative, Operational Leads will be responsible for day-to-day management of complex direct service programs, for example, Humanitarian Emergency Response and Relief Center (HERRC) facilities, which offer direct service provision, resource navigation, and temporary shelter to single adults, adult families, and families with children. Multiple roles exist within this title, and individual staff will be assigned to the best-fitting role based on experience. Specific responsibilities may include:

Supporting and leading day-to-day operational efforts to maintain a positive experience for individuals utilizing services
Providing hands-on logistical support for the launch of new initiatives and/or expansion of existing initiatives including Humanitarian Emergency Respite Centers
Coordinating with various NYC Health + Hospitals departments (such as Facilities, IT, Supply Chain, and Safety), City agencies, and contracted vendors to ensure adherence to established processes, resolve problems, and identify opportunities for improvement
Providing timely, routine reporting on a variety of items, including an inventory of critical personal protective equipment and other supplies, non-clinical staffing, and other quantitative or qualitative data, as directed
Independently managing all aspects of the project lifecycle for assigned workstreams including planning, scope definition, design, execution, and delivery
Supporting leadership by ensuring they have all necessary operational and administrative tools and by proactively escalating high-priority issues and risks for their review as appropriate
As required, manage a team
As required, overseeing the successful launch of sites or programs
Providing status reporting regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership
Provide supervision and support for 24/7 operations as required
Other related duties as assigned

Skills:

Qualifications and Experience:

• Spanish-Language skills preferred

Experience with, or knowledge of, trauma-informed service delivery is strongly preferred
Ability to complete work independently with broadly defined work objectives
Excellent written and verbal communication and presentation skills
Ability to develop and maintain cooperative and effective working relationships with a variety of individuals, groups, and organizations
Previous experience in NYC government and/or public health entities/hospitals/community-based organizations preferred
Experience managing a complex operation, particularly a 24/7 operation strongly preferred
Experience with community engagement and/or familiarity with local community service providers/non-profits is strongly preferred
NYC area residency preferred

Education:

• Bachelor’s degree preferred

Job Type: Contract

Salary: Up to $40.00 per hour

Expected hours: No more than 40 per week

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• New York, NY 10036: Relocate before starting work (Required)

Work Location: In person