Open Access Procedure Scheduler

Summary:

As a team member you will review a health assessment questionnaire (HAQ) with patients over the telephone for routine screening colonoscopies. Highly organized and detail-oriented must be able to manage large amounts of information in a clear, thorough manner. Schedulers must be capable of working independently but also offer excellent interpersonal and communication skills when dealing with patients. They also need to be adaptable and able to respond quickly and adequately to constant change.

Essential Duties and Responsibilities:

Including but not limited to the following:

· Electronically file HAQ forms submitted online, by mail, or in-person into patient charts.

· Complete HAQ forms with patients verbally when necessary.

· Review health and medical history documented on submitted HAQ forms and schedule patients appropriately.

· Order and schedule screening and recall colonoscopy, recall EGDs for Barrett’s esophagus, and evaluation appointments.

· Accurately and precisely enter and/or update demographic information.

· Accurately enter and verify insurance eligibility prior to scheduling procedures.

· Review insurance guidelines to schedule procedures at appropriate locations.

· Complete documentation in EHR for anything pertaining to procedure or test.

· Send notification of all scheduled procedures to the precertification department.

· Complete any required facility paperwork and fax or email to facility if applicable.

· Review procedure instructions in detail with patients.

· Provide prep instruction documents to patients by mail, email, or portal after reviewing verbally.

· Answer incoming calls from patients, providers, and in-house staff in a timely manner.

· Direct scheduling teammates when assistance is needed.

· Answer general questions about the practice and provide patients with procedure or test information.

· Assist other departments as needed.

· Assist walk-in patients when necessary.

Knowledge:

· Computer background/knowledge

· Knowledge of medical terminology

· Knowledge of procedure scheduling desirable

· Knowledge of proper telephone etiquette

Skills/Abilities:

· Excellent decision making skills

· Excellent organization skills and attention to detail

· Excellent verbal and written communication skills

· Accuracy and attention to detail

· Must possess tact and diplomacy

· Demonstrate flexibility by adapting to new and changing situations and duties in order to meet patients’ needs effectively

· Time management skills

· Ability to work independently

· Ability to learn and retain a large volume of information.

· Ability to apply written instructions and standardized work practices

· Ability to multi-task in a busy environment and see tasks through to completion timely

· Must have sound judgement and problem solving abilities

· Ability to document accurately and concisely

· Ability to remain calm and tactful under stressful circumstances

· Team-oriented

Education and/or Experience

A high school diploma or equivalent.

Medical experience preferred.

Computer Skills

To perform this job successfully, an individual will need to learn and be proficient with current medical software.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is required to use hands to finger, handle and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds.

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Ability to Commute:

• Greenville, SC (Required)

Work Location: In person