Onsite Support - Chicago, IL

Job Title: Onsite Support - Chicago, IL

Job location: Chicago, IL 

Job description:

As a member of the Capgemini Onsite Support team, the Technician is the site custodian IT matters and will take full ownership to resolve directly or coordinate the resolution for end-user and site technical issues. The Onsite Support Technician also carries out Capgemini's (Group IT's) policies and procedures and must attend the assigned site daily.

Key responsibilities:

• Must be present at assigned location daily during business hours (except with Manager approval). The role cannot be fulfilled remotely.
• Provides priority support to VP level users and second-line investigation and diagnosis
• Resolves, raise and closes incidents/service requests as per help desk procedures & allocated timelines
• Conducts hardware and software maintenance and support
• Coordinates with Provisioning and Depot for hardware repair and swaps
• Assists with Security Officer on IT security issues, local Server Team when server maintenance is required and audits
• Hardware/software setup, installation, configuration, upgrades, monitoring, and solve
  

Required Skills:

• Windows, Mac OS, and Android\IOS mobile device support
• Solid grasp of the IT Service Management concepts such as SLA, OLA, MTTR, ITIL
• Audio Visual equipment including Polycom, Cisco, MS Surface Hub, and other presentation technologies
• Experience in handling tickets within Ticket Management and Asset Management Systems, such as BMC Remedy / HP IT Service Manager / Service Now
• Minimum Education: 2-year Degree in Computer Sciences or relevant field

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

-          Flexible work

-          Healthcare including dental, vision, mental health, and well-being programs

-          Financial well-being programs such as 401(k) and Employee Share Ownership Plan

-          Paid time off and paid holidays

-          Paid parental leave

-          Family building benefits like adoption assistance, surrogacy, and cryopreservation

-          Social well-being benefits like subsidized back-up child/elder care and tutoring

-          Mentoring, coaching and learning programs

-          Employee Resource Groups

-          Disaster Relief

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.