Address
Form of workTypically supervises lower-level supervisors and/or highly-skilled non-exempt individual contributors in single functional area. Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan. Provides general supervision to lower level supervisors and direct supervision to highly-skilled non-exempt employees.
Provides direction and expertise to departmental teams and participates in cross-department initiatives. Acts as a point of escalation for subordinate employees as well as supervisors. Does not require day-to-day supervision, and has the ability to handle most unique situations.
May need advice in order to make decision on complex business issues. Provides direction and expertise to departmental teams and participates in cross- department initiatives. Acts as a point of escalation for subordinate employees as well as other supervisors.Responsibilities* Manage team primarily comprised of Supervisor I, non-exempt or ENT/INT employees, or contingent workforce with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, and cost management.* Coach and mentor employee direct reports.
Manage FPR process for HP employees. Manage team and individual performance.* Role is primarily tactical in nature.* Ensure operational excellence by monitoring and ensuring team goals and key contractual commitments are met (e.g. SLAs or service delivery goals, costs/budget)* Advise management and peers on matters of importance to area(s) of responsibility.
May propose and influence direction-setting.* Resolve/monitor moderately complex customer escalations as appropriate.* Maintain existing customer relationships as well as with other functional managers.Classification GuidanceThe sections below help differentiate between levels to enable consistency.Education and Experience Required* Bachelor's degree in Computer Science,Engineering, Business, or related field or equivalent work experience.* Typically 6+ years of relevant experience.Knowledge and SkillsTypical skills include:* (developing) Workforce management/development.* (developing) Leadership.* (developing) Influencing Others Customer/Vendor Management, escalation management, customer relationship-building.* General knowledge of Corporate capabilities and outsourcing industry norms.* Business Analysis and Business Planning.* (developing) Financial Management/Cost Management.* General Project Management.* Strong understanding of technology in direct responsibility.* General understanding of related technologies.About HPYou're out to reimagine and reinvent what's possible-in your career as well as the world around you.So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves.
We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!
