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Form of workHow would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.
Company Overview:
RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.
As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
DUTIES AND RESPONSIBILITIES
Under limited supervision and reporting directly to the Community Manager, oversee, supervise and manage daily operational aspects of the community association, including but not limited to the following:
Operations Management
- Management of contracted services – landscape, irrigation, pool refurbishment, pool cleaning, pest control, electrical, plumbing, painting, security monitoring, fire suppression monitoring, janitorial, pressure cleaning, roofing, building construction, HVAC, lighting, sports courts, sports facilities, concrete, masonry, access control, security surveillance, asphalt maintenance, specialty lighting, fencing and site furnishings
- Manage on-site maintenance personnel
- Maintain Standard Operation Procedures and Maintenance Manuals
- Ensure highest quality of service at competitive prices
- Identify outsource opportunities for cost savings without reduction of quality
- Develop scope of work and RFP for projects, obtain prices and make recommendations to the Board of Director
- Risk management assessment and mitigation
- Support the Board of Directors Goals and Strategic Plans
- Develop training programs for maintenance personnel
- Collaborate with representatives of the local municipalities & CDD’s
- Collaborate with various entities such as new home construction managers, and project managers
- Manage repair and maintenance of vehicles (Trucks and NEV’s)
- Monitor utility billing for fluctuations that would indicate a facility issue
- Collaborate with the Service Area Manager on projects and solutions to issues in the 13 Service Areas
- Interact with homeowners and residents
- Provide on-call response to after-hours emergencies
- Emergency Response planning and implementation
- Emergency Management: on site direction of pre-event, event and post-event operations. (Direction of maintenance staff and contractors for event preparation and clean-up)
- Asset management, inventory control
- Develop annual budget, manage and adjust department budgets
- Invoice review, coding, approval and process for payment
- Provide leadership and solution based communications through daily interaction with management, staff, owners, residents and visitors
- Management of all parks and facilities including but not limited to commercial swimming pools operations, playground safety and inspections and site amenities.
- Develop and implement a preventive maintenance program.
- Monitoring activities of on-site security cameras and access control systems and provide recommendations for change and/or improvements
Irrigation Management
- Manage technical issues on irrigation system.
- Perform or arrange for repair and maintenance of all components of irrigation.
- Emergency Irrigation Management; on site direction of pre-event, event and post-event operations. (work with landscape contractor)
- Know operation of Maxicom system for irrigation control
Other General Duties
- Recruit, train, mentor and recommend termination of employees as necessary.
- Prepare special studies, projects or reports as directed by the Community Manager and Executive Director
- Assist Community Manager and Executive Director, as needed with other issues throughout the community
REQUIRED SKILLS & ATTRIBUTES
- Ability to analyze and interpret the needs of all aspects of facility and general maintenance and offer appropriate solutions
- Wide range of construction industry knowledge and experience
- In depth landscape knowledge
- Knowledge of community association management principles, procedures and standards
- Knowledge of contracting process and associated regulations
- Ability to communicate effectively, both orally and in writing
- Strong interpersonal and communications skills and the ability to work effectively with a wide range of stakeholders in a diverse community
- Skill in organizing resources and establishing priorities
- Ability to use computers, including Microsoft Excel, PowerPoint, Word, etc
- Exhibit professionalism and professional demeanor at all times
Preferred certifications or ability to obtain - Certified Playground Safety Inspector – NRPA
- Certified Pool Operator
- Rain Bird Maxicom & Irrigation Centralized Control Certifications
Pay and Benefits:
$85,000
Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 9 paid Holidays
