Onsite Deskside Service Tech

Nesco Resource is seeking an Onsite Service-Desk Technician in the Greater Santa Barbara CA Area.
Responsibilities:

• Adhere to SLAs.
• Maintain awareness of and follow ITIL process workflows.
• Report to the client Track Lead or Team Lead.
• Manage tickets and requests to troubleshoot and resolve reported issues.
• Address technical problems.
• Ensure compliance with IT processes.
• Assemble and configure PCs and laptops, install software, and set up applications like Outlook, Wi-Fi, VPN, and Backup.
• Set up and troubleshoot office equipment such as printers, faxes, copiers, RF guns, and phones.
• Track work tickets using ITIL-based systems like ServiceNow.
• Diagnose and resolve network connectivity issues and hardware/software problems.
• Repair computers, laptops, printers, and other authorized peripheral equipment.
• Enhance and maintain customer and employee satisfaction.
• Perform asset inventory activities as required.
• Document day-to-day processes and procedures, including creating knowledge base articles.
• Perform break-fix tasks, resolve software issues, and reimage computers/hard drives.
• Provide frontline customer support, including hardware and software troubleshooting and diagnosis.

• Minimum of 5 years of hands-on experience as a deskside/on-site support/local IT engineer.
• Strong skills in Microsoft Operating System installation (Windows 10 / MAC OS X) and troubleshooting.
• Extensive experience providing hands-on support for network and datacenter equipment/devices.
• Proficient in Mac OS, building Mac machines, and deploying applications via Mac servers.
• Strong ability to troubleshoot MS Office and O365 (Outlook, Word, Excel, PowerPoint).
• In-depth desktop support knowledge, including hardware, software, and networking concepts.
• Proficient in working with desktops, workstations, notebooks, printers, and handheld devices.
• Good knowledge of MAC OS, iPads, and Android devices.
• Familiarity with Windows image build processes and SCCM deployments.
• Experience handling RF scanners and industry-level label printers (e.g., Zebra).
• Skilled in managing print services and corporate/network printers.
• Basic understanding of audio/video equipment and conference room setups.
• Experience with user account creation for Active Directory, Exchange mailboxes, and distribution lists.
• Knowledge of remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
• Ability to troubleshoot and assist end users with mobile device setup, activations, and performance issues (Blackberry, Android, iOS).
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Good documentation skills.
• Proficient in MS Office / O365 (including MS Project, Visio, OneDrive, OneNote) and SharePoint.
• Strong customer handling skills.
• Ability to handle unforeseen situations.
• High level of acceptance.
• Knowledge of ITIL ticketing tools such as ServiceNow, BMC Remedy.

• Travel to other sites as needed based on demand and requirements.
• Be on-call for P1/urgent issues outside regular support hours.
• Handle operations and customer requirements according to the process and agreed SOW.
• Potential for rotational shifts.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.