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SalaryPosition Summary: As an Online Testing Specialist, you are responsible for Online Testing setup. You will also play a key role in administering online tests which includes in-depth knowledge of the testing platform, interacting with Online Testing customers, as well as helping parents and students troubleshoot computer issues. Other office duties include general customer service and preparing test booklets for reuse.
This is not a remote position.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provide general customer support via phone and email
- General office duties
- Online Testing setup, data entry, and verification of test session information
- Online Testing administration including monitoring test sessions, troubleshooting, and communication with remote proctors
- Inspect and restore test booklets to reusable condition
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Detail-oriented
- Strong computer skills
- Supportive of homeschooling
- Good communication and interpersonal skills
- Flexibility/prone to remain calm under pressure
- Capacity to prioritize and organize
- Able to instruct customers over phone and email
- High level of accuracy while performing repetitive tasks
- Willingness to work as a team player, doing whatever task is needed
- Training or experience in education and/or homeschooling beneficial
#LI - onsite
BJU Press Employment Overview
Required Education: Bachelor's Degree
Required Experience: No prior experience necessary
