Online Studio Shift Manager

Qualifications:

• Knowledge of all studio game rules and regulations.
• Previous quantifiable casino management experience required.
• Minimum of three (3) years of casino management experience preferred.
• Experience with scheduling and budgeting in a casino or studio environment.
• Strong organizational, planning, and supervisory skills.

License Requirements:

Rhode Island Department of Business Regulations Gaming Operations License

Essential Job Functions:

• Ensuring technology services are designed, planned, implemented, and improved in line with both current and future business needs.
• Ensuring compliance with audit and operational regulations and guidelines.
• Engaging, coordinating, and supporting Stakelogic Live technology functions to ensure the consistent deployment of processes, tools, and technology essential for effective service delivery and development.
• Ensuring the coherent and effective management of the processes, systems and people required to deliver and improve technology services to meet Stakelogic Live needs now and in the future.
• Being responsible for the preparation for new or changed services with full oversight of the change process and the maintenance of regulatory, legal, and professional standards as well as managing the performance of existing systems and services.
• Ensuring overall control and stewardship of the IT assets and resources used in the provision of technology services.
• Leading the development of continual improvement plans to ensure that technology services adequately support both current and future business needs.
• Analyzing and coordinating relationships with key stakeholders to ensure the successful delivery of technology services to Stakelogic Live.
• Leadership of the studio team, recruiting, motivating, developing, and managing the performance of direct reports, building a high caliber team with the skills and capabilities needed to deliver the required results.
• Overseeing and managing all gaming operations in the gaming studio
• Managing and leading a team, ensuring they are adequately trained, scheduled, and performing their duties efficiently.
• Ensuring the highest level of customer service is provided.
• Handling escalated customer issues and complaints to ensure customer satisfaction.
• Implementing and maintaining security measures to prevent cheating and fraud.
• Acting as the final authority in resolving disputes or discrepancies related to gaming activities or customer interactions.
• Overseeing the budget for the gaming studio and optimizing resources to achieve financial targets.
• Implementing training programs for studio gaming staff to ensure they are well-versed in studio gaming rules, regulations, and customer service skills.
• Preparing reports on gaming activities, revenue, and customer feedback. Analysing data to identify areas for improvement and operational efficiency.
• Ensuring that all gaming equipment, tables, and facilities are well-maintained and in good working condition.
• Implementing and promoting responsible gaming practices to ensure the safety and well-being of customers.
• To keepemployees operating productively and working on all necessary tasks to meet business and customer needs.
• Have excellent knowledge of all our games and products and provide proper guidance where necessary.
• Amend and follow-up the Game Presenters’ roster and break list, making sure responsibilities such as approving swaps, vacation leave, and over-time are looked into, and ensuring the proper number of staff is present for each shift. 
• Monitoring tables to ensure all is functional and working efficiently, in accordance with set company protocols.
• Identifying and resolving all real-time incidents on the gaming floor related to all components of operations, including staff issues, hardware, software, and network connectivity.
• Moderating the chat and monitoring players' bets, making sure games are played appropriately.
• Making sure all team members follow company policies and regulations, including providing feedback and constantly monitoring their performance.

 Physical/Mental Requirements:

• Reading, writing, simple arithmetic, mathematics, good color vision, finger and arm dexterity, good vision, speaking, hearing, sitting, standing, lifting, bending, working under pressure, and working rapidly for long periods.
• The physical requirements are general requirements for this position. The actual exertion level (and frequency of use) can and does fluctuate depending on the individual tasks being performed.

Working Conditions:

• Mostly indoors and generally climate-controlled environment, occasionally outdoors.
• Noise, smoke, and odors.
• Working with others and independently.