Address
Form of workESSENTIAL FUNCTIONS:
- Maintain general knowledge of online programs and admissions requirements.
- Attend meetings to stay updated on online policies and procedures.
- Ensure compliance with all standards of PMI, including all federal and state laws and accreditation requirements.
- Coordinate and prepare various reports and complete file submissions on a pre-defined schedule.
- Update and maintain marketing/admissions materials.
- Assist the admissions team with gathering required enrollment documents and scheduling admissions and financial aid follow-up appointments.
- Monitor, manage, and maintain the Admissions Representative's calendars. Assign reps to scheduled appointments and keep a balanced interview rotation count.
- Coordinate required assessments and review results with Staff and Students.
- Contact students with missing meet and greets, required documents, and Financial Aid appointments; overcome obstacles preventing scheduling or document submission.
- Explain academic programs and answer application, enrollment, and course inquiries.
- Advise students of the various programs and facilitate resolutions to problems on an ongoing basis.
- Track and follow up with enrolled students, onground or online, with upcoming start dates to address any issues, concerns, or questions and guide the student to their Admissions Representative.
- Guide partnership student applicants through the application and admissions process.
- Log all activity notes in Campus Nexus and CReaM data management systems.
- Answer incoming phone calls and respond to Web/Email inquiries.
- Assist with email, text, and general follow-up calls.
- Must be able to travel to other campuses
- Additional duties may be assigned.
- Customer Service
- Communication
- Organization and Scheduling
- Collaboration
- Time Management
- Technology
- None
- Associate Degree in Business, Education, Communications, or a related field.
- Experience with Microsoft Office programs, including Word, Excel, and PowerPoint.
- Excellent written and verbal communication skills.
- Proficient with Google Workplace, Microsoft Office, and other computer applications.
- Any equivalent combination of training, education, or experience that meets the minimum qualifications.
- Three (3) years of education sales/admissions/general office management experience preferred
- Private, proprietary school experience preferred.
- None
