Online Sales Associate (Hybrid)

Want a fun, inclusive work culture that emphasizes development and recognition? Are you a motivated, goal-oriented professional looking to take the next step in your career? New Home Star is the place for you!

Our company is looking for an Online Sales Concierge with intermediate experience in sales, customer service, and/or real estate to add to our nationwide team. In this position, you are responsible for cultivating and maintaining strong customer relationships throughout their home-building journey. Your role in this process is crucial, as you will act as a resource to educate customers and set essential expectations for a successful new home build. This hybrid position is located in Pittsburgh, PA near Robinson Township with the opportunity to work with various builder partners.

Why New Home Star?

At New Home Star, our number one core value is to provide excellent careers for our people! By joining our team, you will see this value emphasized in all aspects of your career.

• Best-In-Class Training - a support network, proprietary sales enablement platform, on-site mentoring, and resources to ensure a career path to success.
• Dedicated Marketing - to support your efforts in community engagement, lead generation, and outreach.
• Award-Winning Culture - with thoughtful recognition and opportunities to participate in local and national team bonding events.
• Excellent Health & Wellness Benefits- access to our range of benefits and wellness program, generous paid time off, and an exceptional employee assistance program.
• Volunteer Opportunities - encouraged time and financial resources to give back to your local community in meaningful ways.

Pay Structure & Benefits

• Annual base salary of $35,000 with an average earning potential of $70,000-$85,000.
• Phone Allowance
• Work at Home Opportunity
• Access to Medical, Dental, and Vision insurance. Most of these offerings come with generous company contributions to premiums (subject to all eligibility requirements).

Requirements

• Must have the ability to work nights and weekend shifts when necessary. Operations are 7 days a week, 12 hours a day (schedule rotates).
• Must have the ability to travel onsite when needed in Pittsburgh, PA.
• A real estate license in PA is not required to apply, but will be required to obtain once employment begins.
• Must be able to sit or stand for a prolonged period of time.
• Must have a laptop and internet access.
• CRM experience is necessary.
• Excellent verbal and written communication skills.
• The ability to easily adapt to quickly changing priorities, and work well under pressure.
• Great interpersonal skills.
• Extreme attention to detail and time management skills are a necessity.
• Ability to multitask and prioritize projects will be needed in order to be successful in this role.
• Possesses a high degree of emotional intelligence and integrity.
• Experience with MS Office Suite such as Excel, Word and PowerPoint.
• Ability to self-manage and problem solve.
• Bilingual speaking skills are a plus.

Responsibilities

• An estimated 30 hours a week will be allocated for online work, while 10 hours per week will be onsite.
• Capture and convert online customer traffic into prospects for our builder partners.
• Schedule follow-up communication with prospects to ensure they have all of their questions answered.
• Build rapport, educate, and guide the customer through New Home Star’s sales process with the goal of scheduling an appointment with the designated onsite agent.
• Possess thorough knowledge of builder partner’s company, communities, floor plans, option pricing, and areas where homes are being built.
• Management of the online prospect CRM system and online website to ensure the builder’s information is up to date.
• Work alongside the marketing department to create marketing campaigns that keep online prospects engaged with the builder client.
• Provide high-level customer service and communication through email, text, phone calls, live chat, etc.).
• Attend weekly Online Sales meetings and virtual workshops to provide valuable feedback on the Online Sales process.
• If dedicated to a specific builder, attend sales team meetings weekly and provide feedback to the Online Sales department.
• Develop Online Sales strategies and best practices.

Applying Instructions

Ready to take the next step in your career? Follow the link below to check out New Home Star’s Careers Page!

https://www.newhomestar.com/careers

Excited to learn more about our award-winning company? Check out our social media profiles! You can find New Home Star on LinkedIn, Facebook, Instagram, and even Youtube.
https://www.newhomestar.com/company/about

The preceding job description is not a comprehensive list of all duties and responsibilities required of a new home Sales Associate.

New Home Star does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.