Online Recruitment Team Manager

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Job Posting Title:

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Job Description:

The Online Recruitment Team Manager is responsible for overseeing the day to day operations of the Enrollment Concierge Team. This position reports to the Director of Online Student Recruitment, works closely with recruitment and retention team leadership, marketing managers, salesforce administrators, and LSU departments and staff. The position must be able to establish goals, manage team metrics and expectations through Salesforce reports and dashboards, and is accountable for ensuring individual team performance is being met term over term.

Job Responsibilities:

Manage a team of Enrollment Concierges. In coordination with the Director, will set performance goals, benchmarks, and expectations for the team. Manager will ensure high team performance, provides support and resources to help meet enrollment goals, and works to resolves issues or concerns that may arise within the team. Utilizes technology to track team metrics and goals to report back to the Director. 60%

Conducts team meetings, identifies process bottlenecks to improve procedures and workflows, acts as a liaison between Recruitment Team and various areas of Online and Continuing Education to maintain appropriate procedures and to ensure the team receives up-to-date information. 15%

Responsible for providing training in processes and systems such as our CRM, SIS, and other systems used by the team. Updates and maintains training for new hires coming on board. Provides continuous coaching and professional development opportunities for the Recruitment Team as well as participating in their own professional development growth. 10%

Works in collaboration with Online and Continuing Education's IT team to help improve and build out a successful technology infrastructure. 10%

Other duties may be assigned. 5%

Minimum Qualifications:

Bachelor's degree with 4 years of experience.

Specific Experience - sales, recruitment, or higher education.

Preferred Qualifications:

Master's Degree with 5+ years of experience

Specific Experience - Lead or management experience working with teams.

Additional Requirements:

Operational Essential Personnel: This position may be asked to continue work operations during an official closure, but not required to report to the physical campus during a closure per FASOP HR-01.

Additional Job Description:

Special Instructions:

Posting Date:

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer and SAME Agency:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s and . LSU is also designated as a agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management ().

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