Online Grocery Pickup

Position Title: e-Commerce Clerk Enterprise Job Code: Department: e-Commerce Position Reports To: Store e-Commerce Supervisor Position Supervises: N/A FLSA Status: Non-exempt Profile last updated: May 31, 2017 Position Summary: Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions: • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness • Adhere to local, state, and federal laws, food safety procedures, and company guidelines • Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones • Initiate and complete selection process for customers’ on-line orders • Read and follow directions given in the note section • Ensure quality and freshness of all items chosen • Communicate with customers via a portable phone and respond to calls in a professional and timely manner • Retrieve each customer’s order from all staging locations and ensure order accuracy • Process the orders through the point of sale (POS) system • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock • Scan and bag orders on the go while following all bagging standards • Communicate any substitutions or exceptions to customer’s order at time of pick-up • Load order into customers’ cars • Maintain organization and cleanliness of staging areas and equipment • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e- Commerce supervisor • Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair • Perform required opening and closing procedures • Learn and adapt to new and improved processes • Assist in training new e-Commerce team members • Meet/exceed productivity standards • Must be able to perform the essential functions of this position with or without reasonable accommodation Behaviors/Skills: Some of the Leadership Behaviors needed to successfully perform this position are: • Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect. • Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. • Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. • Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. • Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. • Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work. • Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. • Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace. • Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards. Minimum Position Qualifications: • Effective communication skills • Basic knowledge of computers • Basic math skills (adding and subtracting) • Ability to work without supervision • Ability to read shelf tags • Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day • Ability to stand for extended periods of time and walk constantly • Ability to stoop, kneel or crouch several times per hour Desired Previous Job Experience: • Experience as a cashier • Experience in a production oriented environment • Experience in a warehouse environment • Experience stocking shelves Potential Career Path from this position: • Lead e-Commerce Clerk • Store e-Commerce Supervisor Job Codes to be used: KERMIT 0520038 Job Number OPS99927

Job Type: Part-time

Pay: $14.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person