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SalaryCome work with us, not for us!
2nd Swing is a one of a kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture. At 2nd Swing you will find:
- Vast Exposure to the Golf Industry
- A Commitment to Total Well-Being
- Opportunities to Discover Your Fit and Make an Impact
- A Collaborative and Flexible Environment
The Online Fitting & Support team works hard to offer excellent Customer Service to all 2nd Swing customers and plays a very important role in helping to achieve our mission of Best-in-Class Service. The Online Sales Associate Support Representative plays an integral role at 2nd Swing because of their ability to positively impact a very large number of customers and their experiences.
The ideal candidate will have a very good understanding and passion for the game of golf, be successful in creating customer relationships, and has previous call center or retail-store experience. A positive attitude, high energy, and dedication to professionalism are traits that we look for in potential candidates. We are looking for these individuals who are willing and able to handle multiple tasks, possess great communication skills, and have the desire to learn.
This is a full time seasonal role starting March 1st. Located as a fully onsite position out of our Eden Prairie Office. The online team enjoys a 40-hour work week with flexible scheduling. Occasional weekends will be required during our busy season.
Duties/Responsibilities:
- Achieve a high level of golfer engagement and satisfaction through all touch points
- Communicate with customers via phone, email and chat
- Work with manufacturers to confirm warranty inquiries
- Track and locate golf equipment
- Educate promotional trade ins to golfers
- Reattribute inventory
- Manage online sales phone and email queue
- Engage in continuous training around product and equipment
- Complete projects assigned by manager
Required Knowledge, Skills & Abilities:
- Familiarity with: GSuite, Netsuite, 2ndswing.com, UKG, Counterpoint, Braintree, Affirm, PayPal
- Excellent communication and problem solving skills
- Willingness to learn about golf equipment
- Basic understanding of how to interpret club and swing data
- Personable, energetic, and professional with a passion for the game of golf
Education & Experience:
- Previous eCommerce experience preferred
- Preferred to have a basic level understanding of golf equipment
Physical Requirements:
- Ability to work 40 hours per week, as well as opportunities for overtime during busier seasons.
- Prolonged periods of sitting, standing and bending.
Job Type: Full-time
