Summary:
The ONN serves as a consistent care coordinator throughout the continuum of care for patients and families throughout their healthcare journey. Uses critical thinking to assess the physical, emotional, and social needs of the patient, and improves the overall health, treatment, and/or end-of-life outcomes. Responsible for facilitating informed decision making and timely access to quality care in an effort to decrease barriers and improve patient experience. Coordinates communication with providers and other healthcare team members on behalf of the patient without close supervision. Meets the needs of the patient in relation to education, screening, prevention and follow-up care. Models appropriate behavior as exemplified in Mission, Vision and Values.
Education/Training & Experience:
Education/Formal Training
Work Experience
Credential/Licensure
REQUIRED:
Graduate of an accredited nursing program
Must have at least one (1) year of nursing experience
Current license to practice as a professional nurse in the state where work is performed or compact license.
All new hires are required to have BLS certification.
PREFERRED:
Bachelor's degree in Nursing
Outpatient nursing and scheduling experience.
Must obtain OCN within two (2) years of onboarding.
SUBSTITUTIONS ALLOWED:
N/A
N/A
N/A
Knowledge/Skills/Abilities:
- Knowledgeable of system's health resources in order to navigate the patient to appropriate care and services.
- Must have excellent verbal and written communication skills, a desire to problem solve, and strong conflict resolution abilities.
- Strong computer and organizational skills.
- Must be a role model in customer service and patient care.
- Displays sensitivity and compassion.
- Ability to work autonomously while completing assigned tasks and maintaining workflow needs.
- Ability to work in teams as well as build collaborative relationships both internally and externally.
- Ability to prioritize assigned tasks and the needs of the clinic.
- Strong oncology knowledge and leadership skills.
Key Job Responsibilities:
- Employs a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocating for options and services to meet an individual's health needs through communication and available resources to promote quality cost effective outcomes.
- Creates a seamless flow through the health system to facilitate the patient's care.
- Decrease healthcare barriers by assessing the needs of patients, families, and caregivers and providing anticipatory guidance and education.
- Develops and coordinates education, resources, and activities that provide understanding and support for patients and families without close supervision.
- Maintains reliable systems to document, track and monitor patient data.
- Performs clinical procedures within the scope of nursing practice and clinical training.
- Performs telephone duties within the scope of RN role.
- Track patients' progress and outcomes while collaborating with oncologist to adjust plans as needed.
- Schedules appointments with the patients, converse with providers and specialists, contact outside agencies and companies for their patients, and/or arrange other services that will enhance the patient's care and well-being.
- Assists patients in managing their health conditions, prioritizing their healthcare needs, and preventing complications through standardize care protocols.
- Working with insurance coverage, community resources, integrative oncology, and other supportive services to enhance the patient's care and wellbeing.
- Educates patients on general preventative care, symptom management, and individualized plan of care to prevent unnecessary admissions, readmissions, and over-utilization of resources.
- Performs other job functions as assigned or requested.
Supervision Provided by this Position:
- There are no supervisory roles assigned to this position.
Physical Demands/Conditions:
- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
- The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- Frequent invasive and non-invasive patient contact.
- Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
- Ability to react quickly to emergency situations.
- Ability to handle and administer medications, vaccinations and immunizations as needed.