Onboarding Coordinator, Human Resources Welcome Center, Onsite

Job Summary
This role will be onsite at the Welcome Center in our Human Resources offices at Bridgewater Place providing an excellent onboarding experience to our new hires Monday through Friday with one late shift ending at 7 pm per week.
Responsible for guiding new hires through their first weeks of employment within the organization. Facilitates the transition and assimilation to the department and creates a supportive onboarding environment that provides positive team member experience, engagement and retention.
Essential Functions

• Partners with recruitment team to schedule a pre-arrival welcome appointment for recently-hired employees, providers, executives and/or contracted employees
• Initiates independent problem solving and follow-up with recruiters or leadership as needed. Act as a liaison for key stakeholders (i.e Business counterparts, Finance, IS, Facilities, Employee Health Services) to ensure seamless integration
• Verifies candidate information including background checks, employee health, license and certifications and finger prints. Ensures completion of reporting in an accurate and timely manner. Reviews new hire onboarding survey for process improvement opportunities and follow up communication
• Implements the team member onboarding vision and strategy by focusing on an inclusive and positive experience through the initiation of pre-onboarding activities (i.e. provisioning, logistics, organizational) to facilitate exceptional onboarding and seamless transitions (i.e., orientation and post onboarding follow-up activities)
• Ensures that processes and services are continuously monitored for quality, cost-effectiveness and efficiency. Engages in process and quality improvement activities. Maintains and orders supplies for overall onboarding and orientation operations. Processes outside vendor invoices and reimbursements. Actively seeks outside direct-billable accounts with a focus on convenience, quality of services, and effective use of budget.
• Supports the people solutions center in tier 2 escalation of phone calls, emails and/or case management. Support Onboarding policy / process and maintain the knowledge management system, ensuring all content is relevant and up-to-date
• Invests time building strong working relationships with internal clients in order to further support and prepare new team members to acclimate to the new working environment

Qualifications

• Preferred Associate's Degree or equivalent Human Resources, Project Management, Business Administration, Communications, or Related Field

• 2 years of relevant experience Call Center, customer service, patient care, administrative support, project management or related customer facing experience Required

Primary Location
SITE - Bridgewater Place - 333 Bridge St - Grand Rapids
Department Name
Human Resources People Solution Onboarding Experience
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
Variable 7 a.m. to 7 p.m.
Days Worked
Monday to Friday
Weekend Frequency
N/A
CURRENT SPECTRUM HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.
Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.