Job Description
Job Description
Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a “can-do” attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team.
We demand people who:
- Care about our clients
- Are passionate about what they do
- Are team players, and willing to help other team members
- Believe in doing things right the first time
- Are dedicated to continual improvement
- Embody positivity
Everyday Duties
- Respond to incoming calls and e-mails regarding information technology problems, using Help Desk software.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
- Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
- Communicate with third-party support and PC equipment vendors.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Provide superior service and customer support
- Diagnose and perform on-site installations, repairs, maintenance, and tasks
Qualifications
- Previous Help Desk experience
- Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Highly self-motivated and directed
- Ability to effectively prioritize and execute tasks
- Experience with Windows desktop and server operating systems, including Windows 2003-2016 and Windows XP - Windows 10
- Experience with Mac OS X Configuration and troubleshooting
- Knowledge of Microsoft Active Directory
- Knowledge of computer hardware
- Good understanding of the organization's goals and objectives
- Experience working in a team-oriented, collaborative environment
- Ability to absorb and retain information quickly
- Ability to present ideas in user-friendly language
- Proven analytical and problem-solving abilities
- Customer service orientation
- Ability to conduct research into a wide range of computing issues as required
Education Requirements: Bachelor's degree
Preferred Certification Requirements:
- A +
- Network +
- Microsoft MCITP certification
Job Type: Full-time/ On-Site
Salary + Benefits:
- $40,000.00 - 60,000.00 /year
Some of Our Benefits include
- Paid Time Off (PTO)
- Access to 401K
- Subsidized individual & family health, dental, and vision insurance plans
- Ongoing company-funded professional development & education allowances
- Much more!
Must Complete the company Assessment to be considered for hire: http://www.ondemandassessment.com/verify/apply/mvDvvBR/DhDwaahT.