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Form of workJob Description
Work Location: Sacramento, CA or Sunnyvale, CA
Pay Range: $25/hr-$40/hr based on experience
Job Type: Part-Time Hybrid
Our Company:Founded in 2010, iHealth is dedicated to empowering people to live healthier lives. The company is a leader in designing and manufacturing consumer-friendly, mobile personal healthcare products connected through the cloud that allows consumers to easily measure, track, and share vital health information with their doctors. With a focus on delivering high-quality and accessible products, iHealth is at the forefront of the digital health revolution.
In 2018, iHealth established the Unified Care program to address the issue of managing chronic diseases. iHealth Care specialists support patients beyond the doctor’s office with chronic conditions via Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) to achieve better health outcomes.
In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization (EUA) from the U.S. Food and Drug Administration (FDA) for over-the-counter sales. Since then, iHealth has emerged as a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers. With its commitment to helping people lead healthier lives, iHealth is poised to continue driving positive change in the healthcare industry.
PRIMARY DUTIES AND RESPONSIBILITIES:
Provide remote support to patients in our program through our online platform during shifts.
Cover weekday night shifts (approx 4hrs/day based on the real patient case load, coverage time span 5-9pm PST) and/or weekend shifts (apprx 8hrs/day based on the real patient case load, coverage time span 9 am to 9 pm PST), provide extra coverage as needed.
This role requires you to be tech-savvy, and you must be comfortable with working with our internal messaging (Google Hangout, Zoom, Google spreadsheet, pdf, printers, etc. ). Also requires you to be patient and able to explain technology to a non-tech savvy population. You will be required to teach our elderly patients on how the mobile app and medical device works, as well as helping them with troubleshooting with any tech issues.
Collaboratively develop an individualized care plan, behavior goals and learning objectives with each patient. Provide individual case management to patients and keep documents with HIPAA compliance.
Use the established Standards of Practice and Professional Performance (SOP/SOPP) in diabetes care and evidence-based practice guidelines to determine the educational interventions for each individual.
Collaborate with primary care physicians and other clinicians while utilizing the iHealth Unified Care platform and devices designed to track and monitor outcomes and provide educational interventions.
Work with a cross-functional product team to develop and constantly improve digital health solutions to extend chronic disease management beyond the doctor's office.
May have an opportunity to serve as the leader of a clinical service team, to develop clinical protocols and educational content for our diabetes and hypertension self-management education program that meets AADE and AHA standards.
Other duties and projects as assigned.
License/Certifications Required
RD/RDN (Registered Dietitian/Nutritionist)
Qualifications and Skills:
Excellent communication and patient care
Excellent trainability and flexibility
Experience working with patients with Diabetes and Hypertension in a clinical setting
Ability to perform standard clinical procedures according to established protocols
Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment
Ability to maintain quality, safety, and/or infection control standards
Must be a good team player or even a team leader
Must have basic good computer skills
Good problem-solving ability
Bilingual is a plus, especially Spanish, Cantonese, Mandarin, Tagalog, Vietnamese, etc.
