On Call House Person

Reports to: Executive Housekeeper
Job Overview
A House Person is responsible for providing a variety of guests services for hotel guests, including but not limited to house attendant, minibar, and laundry services.
JOB DESCRIPTION
Principle duties and responsibilities include:

• Establishing and maintaining good communications and teamwork with colleagues and other departments
• Maintaining high standards of personal appearance and grooming includes adhering to the proper dress code when working
• Handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving customer complaints, assisting guests in all inquiries connected with hotel services and amenities, hours of operations, key hotel personnel, in-house events, directions, etc.
• Assisting with guest request services to hotel guests that need it
• Greeting all guests and members passing through the guest hallway, public areas and offer them assistance
• Handling a guest request, delivery to the guest room
• Creating a friendly, comfortable, and helpful atmosphere for guests that demonstrate the highest standards of hospitality
• Understanding all fire/safety procedures, including OSHA/MSDS requirements, and providing necessary assistance to guests and employees in the event of an emergency
• Participating in scheduled departmental meetings and all other relevant meetings as requested
• Adhering to all standards of operations, policies and procedures, manuals, memos, and verbal instructions
• Must be able to seize, grasp, turn, and hold objects with hands
• Must be able to make fast-paced periodical movements are required to go from one part of the property to others
• Must be able to move, pull, carry or lift at least 20 pounds
• Must be able to kneel, bend, crouch occasionally, and climb is required
• Must be able to perform physical activities such as lifting, cleaning, and stooping
• Must be able to stand, walk, lift, and bend for long periods
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat
• Never ignore a Guest or member, always stop what you are doing to make eye contact, smile, and greet the guest
• Must be able to work a flexible work schedule, including evenings, weekends, and holidays
• Maintain predetermined inventory in each guest room's mini bar
• Check each item in the mini bar for expiration dates
• Take overall mini bar inventory and coordinate with manager when supplies run low
• Charge each guest for his use of items in the mini bar
• Restock each mini bar according to what has been purchased
• Report any guest complaints and charge off discrepancies
• Must be able to work a flexible work schedule, including evenings, weekends, and holidays
• Responsible for cleaning and storing linens/uniforms in a timely, organized manner to ensure that hotel's laundry and linen needs are met
• Receive soiled lines by bag, cart or chute from the floors. Sort all articles by kind, color and degree of soil
• Inspect all laundry and linens and records all damaged or stained items
• Operate washers and dryers according to recommended capacity and other manufacturers' guidelines. Ensure necessary chemicals are added in the correct quantities prior to wash cycles
• Fold clean linens and store as appropriate
• Operate linen feeder, sheet folder, towel folder and table linen ironer machines
• Monitor and control supplies, and minimize waste within laundry facility
• Sort and record discarded linen into categories. Report damages or loss of linen to supervisor
• Must be in constant communication with Housekeeping Managers at all times during the shift
• Additional duties as assigned by the Executive Housekeeper, Housekeeping Manager, or Night Manager
• Must be able to work a flexible work schedule, including evenings, weekends, overnights and holidays as needed

Additional Qualifications and Skills:
A candidate for this position must possess the following applicable knowledge, skills, and abilities and demonstrate and provide relevant examples to support their competencies.

• Must be able to access all areas of the property across varied terrain and footing.
• Six (6) months hotel or related experience preferred.
• Must be able to communicate professionally in English, both written and verbal. Conversational abilities in other languages helpful. Preferably Spanish.
• Must be able to multi-task and display the ability to recognize that the guests' interests and needs are always primary. Must be able to lift to 50 lbs. regularly. Must be able to access all areas of the property across varied terrain and footing.
• Demonstrates knowledge of job-related processes and systems.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to maintain the confidentiality of information.
• Must be able to work a flexible work schedule, including evenings, weekends and holidays.
• Able to handle a large volume of guest interactions in an efficient and courteous manner.
• Must be able to multi-task and display the ability to recognize that the guests' interests and needs are always primary.
• Must possess a professional presentation.
• Strong interpersonal and problem-solving skills in a fast-paced environment
• Highly responsible and reliable
• Ability to focus attention on guest needs, always remaining calm and courteous.

Working Conditions/Environment
1. The noise level in the work environment is usually moderate
2. The person having this position may have to lift up to 50lbs on a daily basis
3. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) or more hours per day
The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensación: $38.05 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.