Ohiomeansjobs Case Manager

Under the direct supervision of an OhioMeansJobs (OMJ) supervisor, responsible for assessing, referring, assigning and case managing all OMJ programs (Supplemental Nutrition Assistance Program [SNAP], Temporary Assistance for Needy Families [TANF], Workforce Innovation and Opportunity Act [WIOA] Adult and Dislocated Worker, Comprehensive Case Management and Employment Program [CCMEP], Obligors, Prevention Retention and Contingency [PRC], Employer Services, RESEA, Special Grants and Worksite Monitoring). Conducts interviews to determine/re-determine eligibility and identify barriers to develop plans for self-sufficiency as necessary. Works with other JFS staff and community partners to support individuals’ self-sufficiency.

ESSENTIAL JOB FUNCTIONS:

• Receive applications and Conduct virtual, face-to-face and telephone interviews with individuals in need of OMJ programs and services.
• Educate individuals on policies, procedures, rights and responsibilities, and information relevant to OMJ programs and services.
• Evaluate applications/re-applications to determine initial and/or on-going eligibility for all OMJ programs.
• Assess individuals to determine barriers to self-sufficiency
• Create individualized plans for self-sufficiency, specifying goals and objectives for individuals, provide management and supportive service. Monitor and revise plans for self-sufficiency for each individual as needed to set goals and support progress.
• Collaborate with economic developers to provide outreach and coordination of services to area businesses by identifying needs, desired attributes, gaining insight to improve jobseeker and employer matching, as well as posting job orders to OhioMeansJobs.com.
• Connect individuals and employers with programs and services based on individual needs.
• Coordinate the delivery of assignments/referrals and monitor the individual’s and employer’s performance in various OMJ programs.
• Conduct home visits and accompany assist individuals to appointments as necessary.
• Develop both individual and group-based programs for education, employment, and enrichment that will assist with self-sufficiency.
• Assist in safely transitioning off of Public Assistance benefits through counsel and referrals to program services as needed.
• Development of work activity sites and contract monitoring to support OMJ program requirements and services.
• Conduct work site and induvial evaluations
• Provide outreach and coordination of services to area businesses in Portage County
• Screen caseloads to identify individuals for employment opportunities and OMJ program initiatives.
• Develop and implement curriculum to support individuals with improving skill in obtaining and maintaining employment
• Attend meetings JFS staff or other agencies involved with the same caseload.
• Ensure accurate case files (digital or physical) for local, state and federal monitoring through accurate system(s) entry, maintaining all documentation in appropriate DI system(s) and entering thorough case notes timely.
• Initiate and maintain case records, dictation, including preparation of required forms, case narratives, correspondence, and case documentation.
• Adhere to state required mandates and submit required documentation in required timeframes.
• Collect data, compile and prepare statistical reports as requested.
• Respond to all inquiries and correspondence from individuals and other agencies in a timely manner: Answering telephones, checking voicemail, checking e-mails and seeking individuals who come to the agency.
• Assist individuals in the OhioMeansJobs Center.
• Maintain knowledge of current program policies by reading manuals, polices and other correspondence.
• Maintain confidentiality of all individual’s information according to policies.
• Keeps current in areas of responsibility by attending skill development conferences, seminars, or state sponsored programs related to federal, state laws, rules and regulations.
• Operate a motor vehicle to transport individuals in personal or county vehicle.
• Demonstrate regular and predictable attendance
• Additional duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS:

• May assist in training new employees.
• Performs other job related duties as assigned.

JOB REQUIREMENTS:

Systems:

Ability to operate computers for data input and retrieval; proficiency in Microsoft Office Professional, web browsers; knowledge of OBWP, SACWIS, ARIES, SETS, CCIDS, MITS, and Time Force, Agency’s Digital Imaging system and other systems as required by program area responsibility.

Equipment:

Operates equipment such as, but not limited to, the following: personal computer, printer, calculator, multi-functional copier, fax machine and shredder.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in the position:

• Adherence to Agency Policies – Adhere to the rules of the agency (i.e. takes breaks/lunches when scheduled, clock in/out appropriately, conform to dress code policy).
• Attendance & Punctuality – Is consistently at work and on time; Arrive at meetings and appointments on time.
• Attitude & Demeanor – Exhibit a positive and supportive attitude, open and receptive to constructive feedback and direction, exhibit patience and able to control and regulate emotions.
• Communication Skills – Communicate clearly and informatively using multiple methods and forms of media. Present numerical data effectively.
• Customer Service – Manage difficult or emotional customer situations. Respond promptly and effectively to customer needs. Solicit customer feedback to improve service.
• Ethics – Treat people with respect. Keep commitments. Maintain confidentiality. Uphold organizational values. Work with integrity and maintain high standards of integrity.
• Independent Decision Making – Make correct decisions and stand behind decisions.
• Initiative – Volunteer readily. Undertake self-development activities. Seek increased responsibilities. Take independent actions and calculated risks. Look for and take advantage of opportunities. Ask for and offer help when needed.
• Interpersonal Skills – Focus on solving conflict, not blaming. Listen to others without interrupting. Keep emotions under control and use reason when dealing with emotional topics. Remain open to others’ ideas and try new things.
• Professionalism – Approach others in a tactful manner. React well under pressure. Treat others with respect and consideration regardless of their status or position. Accept responsibility for own actions. Follow through on commitments; exercise common sense and good judgment about his/her appearance.
• Teamwork – Balance team and individual responsibilities to help accomplish work goals. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives. Support everyone’s efforts to succeed.
• Time Management – Demonstrate the ability to prioritize assignments & effectively schedule time. Complete assignments on time, generate work in an allotted time, and complete work in an accurate and thorough manner.

DIFFICULTY OF WORK:

Work consists of varied, non-standardized tasks requiring the knowledge of established policies, rules, procedures, and laws.

RESPONSIBILITY:

Supervisor provides general guidance allowing for the planning of procedures and methods to attain objectives. Errors in work are detected within the office in which they occur, possibly affecting the work of others, and requiring expenditure of time to correct and could result in a client receiving incorrect assistance.

PERSONAL WORK RELATIONSHIPS:

Incumbent has contacts with co-workers, other County employees, and with the general public. The purpose of these contacts is to coordinate departmental efforts internally and with other County departments and outside entities to help determine clients’ eligibility for assistance.

PHYSICAL EFFORT AND WORK ENVIRONMENT:

Physical Requirements:

Incumbent performs work that may require lifting up to twenty-five (25) pounds occasionally. Ability to operate a motor vehicle.

Physical Activity:

Incumbent performs the following physical activities: talking, hearing, standing, walking, driving, sitting, lifting, crouching, reaching, grasping, hand tasks and repetitive motions.

Visual Activity:

Incumbent performs work where the seeing job is close to the eyes.

Job Location:

Incumbent primarily works inside with no exposure to adverse environmental conditions but can travel to locations with possible adverse environmental conditions.