The Office Supervisor, reporting to the Plant Manager, is responsible for having an ongoing communication with customers and Customer Service Representatives to ensure new cars, approvals and dispositions are received in a timely manner and invoicing is done upon completion of cars. This person will support shop managers, as well as supervise clerk(s) to ensure efficient shop operations. Primary responsibilities and/or essential functions include, but are not limited to:
Responsibilities
- Manage / train clerk(s)
- Receive cars – OTMA Approvals – Last Contents
- Manage dispo request and creation of waybills
- Enter and update scheduled release dates (SRD)
- Upload Billing Repair Card (BRC) into customer websites
- Obtain and track approvals
- Release and invoice car records
- Payroll/attendance – back up as needed
- Ensure car files are easily accessible and processed as required
- Manage enroute board as required
- Be willing to assist on off shift as needed
- Be responsive to customer communications
- Work responsibly and efficiently with limited supervision / direction
- Think outside the box
- Be willing to take on other tasks and support all areas of operation
- Multitask with good problem-solving skills and offer solutions to problems
- Excellent written and verbal communication skills
- Detail oriented with excellent organizational and time management skills
- High School Diploma required
We take pride in offering our employees rich benefits packages. We appreciate hard-working and passionate individuals which is why we offer...
- Competitive wages
- Tuition reimbursement program
- Medical, dental, vision
- Company-paid employee life insurance and disability
- 401k matching
- Holiday, vacation, and PTO pay
- Marmon employee discount program
Work Location: Cleveland, TX
We are an equal opportunity workplace (EEOC)