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SalaryPosition Title: Box Office Supervisor
Department: Marketing & Patron Experience
Reports To: Senior Ticketing Manager, TJ Micallef
Direct Reports: Part-time ticketing services personnel
Type: Full-time hourly; non-exempt
Compensation: $24.00/hour with an estimated 35 hours worked weekly
Schedule: Combination of daytime administrative hours and day/nighttime Box Office event staffing on weekdays and weekends
Location: Primarily on-site with some remote work possible
Desired Start: April 3, 2024
Position Summary:
Come be a part of one of Dallas’ leading non-profit arts organizations! The Box Office Supervisor plays an integral role in the ticketing services department. They are the primary patron-facing supervisor for all ticketed events. Providing part-time ticketing staff scheduling, daily reconciliation/closeout, and other reporting, as well as the initial escalation point for ticketing-related customer service matters, this individual is tasked with execution of Broadway Dallas ticketing policies and procedures. A significant portion of this individual’s work will be in specialty order fulfilment: sales, concierge communication, in-house orders, and other order processing as assigned.
Responsibilities include but are not limited to:
- Assist the ticketing services manager in overseeing the day-to-day operations relating to all sales and support Box Office staff in any of their job functions, as needed.
- Organize/Manage daily and nightly Box Office operations.
- Schedule sufficient ticketing associate staffing for all Broadway Dallas events
- Ensure complete and satisfactory on-going staff training.
- Assist Manager on reconciliation and accounting of all ticket sales for each ticketed event and daily Box Office Sales.
- Oversee banks/drops and closeout reporting are completed and accurate.
- Analyzing volume of customer service requests/inquiries and schedule staff accordingly
- Participate in overall professional development and training opportunities offered by Broadway Dallas.
- Work with Front of House/ Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
Requirements
- Minimum 2 years in the ticketing—preferably in the performing arts
- Demonstrated expertise in ticket selling, exchanging, and upgrading
- Proficiency in Microsoft Office Suite including Outlook, Teams, Excel, etc.
- Schedule flexibility to work nights, evenings, weekends, and holidays
- One year or more of cash handling experience
- Demonstrated excellent verbal and written communication skills
- Demonstrated ability to de-escalate conflicts
- Effective team-oriented work style and communication skills via audio (phone), video conference, text/teams, and in-person
- Demonstrated excellence in organizational skills, multitask abilities, and proficiency in time management
- Have access to a consistent method of transportation to/from the Music Hall at Fair Park and other venues/spaces around Dallas and surrounding counties
- High school diploma or equivalent
Preferred Qualifications
- Experience in Archtics with both events and season packages
- Familiarity transacting and reporting in Ticketmaster Host events and TM1
- Inventory management and/or dynamic pricing experience
- Experience in scheduling, training, and leading a team of five or more
- Experience in Cash Handling policies and procedures.
- Crowd control for major ticket presales and on sales
- Spanish or other language fluency
Benefits
- Flexible PTO Policy with 13 Paid Holidays + 20 PTO Days Annually
- New Child, Jury, Bereavement, and Voting Paid Leave
- Unpaid Personal, Military, and Family/Medical Leave
- Employee Assistance Program
- Drug/Alcohol Free and Safe Workplace, and Anti-Harassment Policies
- Retirement (401k) Program Available After First Employment Year
- Health, Dental, Vision Plans with Generous Employer Contributions Access to complimentary and discounted tickets to Music Hall events as well as from other local arts organizations
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Broadway Dallas is committed to a diverse and inclusive workplace, so applicants excited about this role but whose experience doesn’t align perfectly with every qualification are encouraged to apply.
About Broadway Dallas
The non-profit Broadway Dallas has presented the best of Broadway touring productions to North Texas audiences since 1941. Located in the historic Music Hall at Fair Park, Broadway Dallas promotes excellence in live musical theatre with year-round performances for diverse audiences of all ages, impacting the lives of children and families through education and community outreach programs, while enriching the cultural landscape of North Texas and the Southwest Region. As a 501(c)(3) non-profit organization, Broadway Dallas relies on a variety of funding sources to offer affordable ticket prices, preserve the beautiful historic theatre, educate young audiences, and develop impactful community programs.
Broadway Dallas does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, sub-contractors, vendors, and clients.
