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SalaryNow is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
May perform one or more of the following duties as determined by manager or business needs:
- Responsible for ensuring timely and accurate processing and quality control (not limited to):
- Review electronic data base (receive and accurately distribute incoming mail)
- Identify which cases need signature (includes working the que for oldest case)
- Print documents mark where signatures are needed
- Have all documents ready for signature the same day
- Mail Out (via UPS)
- Fax documents that do not require signatures
- Data Entry (may sporadically perform keying of alpha/numeric information from source documents to into system)
- Ability to follow detailed client account instructions, process high volume and solve problems through ongoing feedback.
- Ensures accuracy and completeness of end-to-end functions
- Ability to meet productivity metrics (error free work and high volume per hour) on a consistent basis.
- Agile and proven ability to continuously follow direction, learn and adapt
- Timely communicate and escalate areas of problems or issues to management to avoid production schedules
- Experienced in tracking and monitoring internal reports
- Assist peers and partner with remote teams as needed
- Shows strong adherence to security protocol and operating procedures.
- Performs miscellaneous duties and support overall operations as assigned; may be crossed trained in various areas to ensure timely processing during production peaks.
Qualifications:
- Must have PC skills office, clerical, faxing, item processing, data entry or other related mailbox processing
- Strong customer service and communication skills
- Proven reliability and commitment to work schedule and attendance. Flexibility to work additional hours with little notice.
- Working knowledge of preparing files financial industry preferred.
- Proven high quality standard for work produced (consistent error free) and high throughput (consistent Items for Hour)
- Ability to perform well under pressure and meet rigorous deadlines
- Follow internal operational controls and adhere to financial industry regulations
- Support other operations and administrative functions as required.
- Ability to work both independently and as active participant in a team environment.
- Contribute towards a positive, collaborative and supportive workplace.
