Office Manager

Position: Front Office and Operations Manager

Schedule: Monday to Thursday 8:00am to 3pm and Friday 8:00am to 2pm

Salary: $19 - $25 per hour, depending on experience and company and individual performance 20% quarterly bonus

Seeking dynamic top contributor that loves interfacing with and uplifting customers, suppliers, and fellow employees. Our Office Manager is highly organized and detailed oriented and committed to making the company and its team members shine. Preferably an entrepreneur with the capability and desire to effectively build, improve, and operate fully the business.

Qualifications

· Team player able and willing to make company and colleagues shine

· Strong capabilities in using and configuring AirTable, Quickbooks, MS Office Applications (Required)

· Strong Written and Spoken English (Required).

· US work authorization (Required).

· Associate or bachelor’s college degree or equivalent experience (Required).

· Experience as a moving or damage claim adjustor, insurance claims, or moving industry (Preferable).

· Experience in furniture, decorator, art industries (Preferable)

Daily Functions:

· Scheduling: 100% -

o Sets up and manages appointments for on-the road and pick-up and delivery crews.

o Prepares and monitors weekly production targets.

o Ensures that appointments and production targets are met on time and within budgets.

· Communications: 100%

o Answers office phone calls and correspondence using MS. Outlook and Word.

o Interfaces regularly and effectively on the phone and email with customers, partners, suppliers.

· Bookkeeping: 100%

o Creates and enters estimates, invoices, and expense entries using QuickBooks online.

· Records Management: 50% (missing job proposal and quotes)

o Prepares inspection reports, job proposals, and quotes.

o Creates and updates management and operations reports using QuickBooks, AirTable, and MS Excel.

· Supply Management: 100%

o Places and tracks supply orders.

o Get estimates from subcontractors.

· Payroll: 100%

o Keeps human resource records up to date, collecting and certifying employee timecards entries, support payroll processing.

· Compliance:

o Ensures that business is conducted following company and government safety and regulatory policies.

General Responsibilities

· Commitment to create a great office and company culture, including promoting collaboration to achieve goals more effectively.

· Exercises strong business acumen. That is, understands and promotes the business needs of the company, particularly the imperative to generate profits, keep expenses to bare minimum, and ensure a culture of honesty and equity.

· Exercises flexibility to handle in good cheer multiple and changing personal and office priorities.

· Understanding of moving liability claims, property damage insurance claims, restoration services, and/or project management a strong plus.

· Knowledge of customer relationship management, field workforce scheduling, and project management and computer applications to facilitate these.

General Functions

· Problem solving devises and anticipates solutions to adapt to unexpected and changing customer, production, delivery situations. Identify these, prioritizing them, coming up with solutions and coordinating resources to resolve these with a positive attitude and in a timely and cost-effective fashion.

· Deals with issues as they arise in a cool, calm, and professional manner.

· Process management: develops, maintains, and improve processes and brings the team along to embrace and contribute to these.

· Exercises attention to detail to make sure that everything is running smoothly (from negotiating supplier arrangements, ensuring that projects are getting shipped on time, customers are paying, road techs are where they are supposed to be, etc.).

· Focuses on adding value and helping others in the organization to do likewise.

· Office communications: Proactively ensures that important information is being gotten where needed at the right time.

· Is tech savvy in troubleshooting office equipment and/or leading in resolving technical issues impacting phone, computer systems, etc. needed to effectively run the company.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 34 per week

Schedule:

• Monday to Friday

Application Question(s):

• Have you managed an office for at least 3 years?
• Do you have excellent English written and verbal skills
• Can you set up and edit forms and processes using Airtable Software?

Experience:

• QuickBooks or Similar Accounting System: 4 years (Required)
• AirTable Development: 1 year (Required)

Ability to Commute:

• Tucker, GA (Required)

Work Location: In person