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Form of workJob Description
In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.
Under general supervision and in accordance with established company policies and procedures, the Office Manager participates in the management activities (staffing, productivity, tax prep work and marketing). This position manages the day-to-day activities of seasonal team members. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business
What you'll do here:
Manages leads from JHNet and other sources.
Under general supervision and in accordance with established company policies and procedures, the Office Manager participates in the management activities (staffing, productivity, tax prep work and marketing). This position manages the day-to-day activities of seasonal team members. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business
What you'll do here:
Manages leads from JHNet and other sources.
- Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures.
- Ensures location meets company standards including but not limited to: office set up, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
- Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Monitors holds/voids/rejects. Also responsible for meeting all office goals including tax return count in assigned area.
- High School Diploma/GED or equivalent related business experience.
- Course of study in management or in tax preparation and/or accounting preferred.
- Two years previous management or supervisory experience required.
- Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
- Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.
