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Form of workJob Description
Title: Leasing Office Assistant - Mobile Family Community
Location: Mobile, Alabama
Schedule: Monday-Friday, 8:00 AM - 4:30 PM
Pay Rate $12.50 per hour
Job Description:
We are seeking a proactive and customer-oriented individual to join our team as a Leasing Office Assistant for our Mobile family community. As the first point of contact for residents and potential residents, you will play a crucial role in providing excellent customer service, assisting with administrative tasks, and ensuring smooth operations within the leasing office.
Responsibilities:
- Answering phones and addressing inquiries from residents, potential residents, and vendors.
- Greeting visitors to the leasing office and providing assistance as needed.
- Responding to resident inquiries and concerns, demonstrating excellent problem-solving skills and the ability to de-escalate situations when necessary.
- Scheduling service calls and coordinating with maintenance departments and vendors to ensure timely resolution of issues.
- Handling payment processing and posting payments accurately.
- Sending out notices to residents, both electronically and via hard copy, and maintaining document control.
- Performing basic office tasks such as making copies, distributing mail, and taking messages.
- Assisting the supervisor with additional tasks as requested.
Requirements:
- Previous clerical experience in an office environment.
- Strong customer service skills with the ability to interact effectively in a face-to-face setting.
- Proven problem-solving abilities and the capacity to de-escalate tense situations.
- Firm demeanor when necessary, particularly when working with vendors and maintenance departments.
- Excellent organizational skills and attention to detail.
- Proficiency in basic office software and equipment.
- Ability to work independently as well as part of a team.
- High school diploma or equivalent.
If you meet these qualifications and are looking for an opportunity to contribute to a vibrant community, we encourage you to apply for this position. Please submit your resume and cover letter detailing your relevant experience and why you believe you are the right fit for this role. We look forward to hearing from you!
