Office Assistant Iv - Animal Services Center

Salary: $37,229.00 Annually
Location : New Bern, NC
Job Type: Full-Time
Job Number: 10351
Department: Health
Division: Animal Shelter
Opening Date: 01/25/2024
Closing Date: Continuous
Primary Purpose
The purpose of the Animal Services unit is to provide Animal Welfare and Rabies Prevention services including operation of the Craven Pamlico Animal Services Center (CPASC). The primary purpose of this position is to serve as the receptionist for CPASC.
Essential Functions

• Provides professional customer service in person and over the phone.
• Interactions with the general public can vary in scope from receiving complaints from citizens to assisting individuals with the process to adopt or reclaim animals, to answering questions to collecting money from the public for fees and generating receipts.
• Tactfully and effectively handles requests, suggestions and/or complaints from the public, other agencies and staff, to maintain goodwill with the County system and animal control agencies.
• Responsible for processing all paperwork resulting from animal bite reports, adoptions, reclaims, transfer paperwork, microchip documentation, rabies vaccination records, animal spay/neuter vouchers, daily inventory sheets, and donations from the public. After the data has been keyed, this person files the paperwork appropriately.
• This position collects and accounts for applicable fees, prepares deposits and enters them into the Craven County Munis system.
• Daily responsibility for balancing the cash drawer, making bank deposits, and delivering the batching & deposit slip to the Craven County Finance Department.
• This position is responsible for typing, mailing and/or forwarding to the appropriate person any reports, correspondence, permits, certificates, etc.
• All paperwork is copied and appropriately filed, scanned, or saved electronically.
• Enters various data into the Pet Point software with accuracy.
• This position is responsible for maintaining all files, including but not limited to adoptions, owner reclaims, and quarantine reports. This position is also responsible for replenishing forms and paperwork as needed, printing such forms in-house.
• Creates new files at the end of each month and fiscal year.
• This position is responsible for preparing and attaching (when required) the certified mail, return receipt requested forms, and mailings to the public regarding rabies vaccinations, spay/neuter.
• This position is responsible for processing all mail that comes from the Health Department. This includes any financial donations payable to the Craven County Health Foundation. As needed, "thank you" cards are mailed to donors, along with the Foundation's tax receipt.
• Responsible for preparing outgoing mail and sending it to the health department on Mondays for postage and mailing.
• Assists with daily cleaning, feeding, and shelter operation duties if needed and time allows.
• Based on credentials, assists with vaccination of animals as needed.
• In the event of a disaster, may be required to assist as needed.
• Other duties as assigned by supervisor and/or management.

Minimum Education and Experience
Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of Office Assistant/secretarial experience; or an equivalent combination of training and experience.
Additional Information
Knowledge, Skills, and Abilities
Must have considerable knowledge of office procedures and animal/rabies laws and rules; the ability to communicate effectively. Must be skillful in organizing an effective workflow; must be polite and tactful with the public. Attention to detail is crucial in this position.
Physical Requirements
Ability to lift at least 20 pounds. Must be able to handle and control animals to prevent injury to themselves as well as others.
Craven County offers regular full-time employees a wide variety of employee benefits including:
Health Insurance
Health Insurance is provided by ACS Benefits Services and covers a wide variety of healthcare services. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own cost.
Dental Insurance
Dental Insurance is provided through the Delta Dental PPO and Delta Dental Premier network administered by ACS Benefits Services. It covers a percentage of basic to major dental procedures, including orthodontia for children. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own expense.
Life Insurance and AD&D
Craven County provides eligible employees with $10,000 life insurance and accidental dealth and dismemberment coverage through OneAmerica AUL. Employees have the option to purchase additional coverage and/or dependent coverage at their own expense.
Disability Insurance
Craven County provides eligible employees with $50.00 per week in disability insurance through OneAmerica AUL. Employees have the option to purchase additional disability insurance at their own cost.
North Carolina Local Governmental Employees' Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.
NC401k
Craven County contributes 2% of eligible employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 3%.
Annual Leave
Regular full-time employees earn annual leave based upon years of service. Eligible employees begin to accrue annual leave as soon as they start but must complete a six month probationary period before they are eligible to use annual leave.

• Less than two years of service earns 10 days per year.
• Two but less than five years of service earns 12 days per year.
• Five but less than 10 years of service earns 15 days per year.
• 10 but less than 20 years of service earns 18 days per year.
• 20 or more years of service earns 20 days per year.

Sick Leave
Regular full-time employees earn 3.69 hours of sick leave per pay period. Craven County accepts eligible sick leave from the State of North Carolina, any of its political subdivisions, any local government entity or authority, or municipality in North Carolina.
Paid Holidays
County employees receive 11-14 paid holidays annually. The Board of County Commissioners may adjust the holiday schedule as deemed necessary.
Longevity
Eligible employees earn $200 in longevity after five years of service by October 31 of the qualifying year. Longevity benefits increase $25 per year up to a maximum of $1,000.
Merit Program
Craven County offers a merit program. Up to 56% of eligible employees may receive a performance-based merit increase each year.
Supplemental Benefits
County employees are also offered a variety of supplemental benefits to select at their own expense such as Life Insurance, Vision Insurance, Flexible Spending Accounts, Critical Care policies, Cancer policies, Long-term Care policies, Hospitalization policies, 457b Deferred Compensation Plan and Aflac.
Employee benefits are subject to change or may be contingent upon funding availability.