Office Administrator/Care Professional

Senior Helpers is currently seeking an Office Administrator/Care Professionalto work in their West Fargo office.
As a member of Senior Helpers Administrative team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.
Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.
Primary Responsibilities (including, but not limited to):

• Onboard incoming applicants according to company standards. Ensure the caregiver's physical and electronic file is complete with all updated and necessary documentation
• Answer phones and direct them to the appropriate staff
• Enter new hire information in applicable systems
• Maintain and update all caregiver files in accordance with state regulations. Monitor licensure expiration dates and follow up to ensure caregivers are in compliance. Coordinate and verify that all caregiver skill assessments are complete, file the form, and record electronically in home care software. Ensure availability is accurate in home care software
• May assist with employee payroll and client billing
• Back up to our scheduler
• Provide care to clients as needed
• Other duties as assigned

Qualifications

• Minimum of two years experience in office administration preferred
• Onboarding and orientation experience preferred
• Home care/Caregiving experience preferred
• Professional experience in customer service
• Familiar with concepts, practices, and procedures related to the in-home care industry
• Keen attention to detail, with the ability to multitask and prioritize tasks effectively
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Adept with Microsoft Office suite, especially Excel, Word and Sharepoint

Benefits

• PTO
• 6 paid holidays/year
• 401K
• Healthcare

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.