Address
Form of work
SalaryThe Ocean Import/Export Coordinator is primarily responsible for operationally filing entry
documents, tracking, and updating the movement of ocean freight, and ensuring compliance
with import and export clearance regulations.
PRIMARY DUTIES & RESPONSIBILITIES:
- Tracking, tracing, and updating the status of shipments daily.
- Work collaboratively with the Traffic Department and Accounting to provide top-notch, timely, and efficient service to customers.
- Monitoring of reports.
- Accurate and timely billing to customers.
- Providing customer service via email and telephone correspondence to address customer questions and concerns.
- Ensure customer needs are consistently met and assist to resolve inquiries
- Expedite clearance and delivery to exceed customer requirements
- Work well in a team environment and assist other peers when needed
- Maintaining good relationships with various vendors such as carrier, truckers, terminals, etc.
- Process and manage import and/or export shipments
- Prepare price quotes on international freight
- Prepare necessary documents for shipments
- Develop and maintain relationships with customers as well as vendors specifically steamship lines and customs
- Research and resolve operational problems
- Ensure customer needs are consistently met and assist to resolve inquiries
- Expedite clearance and delivery to exceed customer requirements
- Strong verbal and written communication skills
- Bilingual (English & Korean)
- Excellent listening and analytical skills
- Ability to prioritize, multitask, organize, and manage time effectively
- Previous experiences in logistics, cargo management, supply chain, customer service, dispatcher, warehouse, logistics specialist, administrative assistant, data entry, transportation, and logistics analyst is preferred
CJ Logistics America About Statement:
CJ Logistics America delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service, and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers, and our employees. CJ Logistics America is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics America is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics America participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
