The Medical Billing and Customer Service Specialist's main responsibility will be providing the highest level of customer service via extensive phone work.
Working hours for this role are 9a-5pm EST or 10a-6p EST. (Fully Remote)
Responsibilities:
- Provides the highest level of customer service and is committed to resolving patient issues in a timely manner
- Enter charges into the system with accuracy
- Identify errors and process correction of charges
- Monitors delinquent accounts
- Payment posting and maintaining appropriate aging amounts
- Full cycle patient billing including payment plans, printing/mailing bills, phone calls, and other tasks as assigned
- Other duties as assigned by management.
- Graduate from certified program or college/university (required)
- Previous experience working within a large, private OB/GYN medical practice.This must be reflected on resume. (required)
- Comfortable spending prolonged amounts of time on the phone (required)
- CPT/Procedure codes knowledge
- ICD10 diagnosis coding
- Solid communication skills both written and oral
WHAT’S IN IT FOR YOU?
As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term(at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people!
WHY TOGETHER WOMEN’S HEALTH (TWH)?
Because we do things a bit differently here. We’re a rapidly growing network of OBGYN practices, and while it’s important to know what we are, it’s more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.
Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.