Nursing Scheduling Coordinator - Home Care

Company Overview:
Empowering Health, Enriching Lives: True Care's Enduring Mission
At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.
Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.
We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.
Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.
At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow.
Position: Nursing Scheduling Coordinator
Reporting to: Director of Infusions
Job Summary: The Nursing Scheduling Coordinator is responsible for coordinating nurse placement and visit confirmations of Infusion Field Nurses. He/she must understand the needs of the clients by working with specialty pharmacies for approved medication, selecting appropriate nurses, and performing ongoing case management to ensure we are consistently meeting our clients' needs.
Job Responsibilities:

• Coordinate strategic placement of services between clients and the Field Nurses based on the client's needs
• Maintain and document communication with the nurses; provide infusion nurses with pharmacy-approved patients
• Maintain active doctor orders, and communicate with specialty pharmacies to coordinate the delivery of medication so the infusion nurse has it at the time of visit
• Process time-sensitive field paperwork for weekly payroll submission for nurses by confirming visits
• Verify billed services and process and send out billing to contracts and pharmacies on a weekly basis
• Maintain and document communication with all nurses in HHA eXchange; coordinate the nurses' schedules and maintain a schedule of all services per month
• Maintain patient confidentiality and privacy with dignity and respect
• Answer telephone, record and relay messages to appropriate personnel
• Manage telephone calls in a supportive, reassuring manner for patients, families, physicians, and others
• Be the liaison between the patient and specialty pharmacies to ensure quality infusion care
• Manage the care service provided for patient census
• Manage all aspects of attendance by confirming nurse attendance, monitoring missed visits and missed attendance
• Communicate openly with the Director and other staff in the department regarding scheduling, availability, attendance and/or difficult to staff cases

• High School Diploma or Equivalent
• HHA Exchange experience is required
• Outgoing, positive personality
• Professional, good phone and communication skills
• Excellent communication and interpersonal skills
• Being a team player by participating in on-call rotation with other team members
• Accuracy and attention to detail
• Ability to prioritize and manage time to help reduce overtime