Address
Form of work
Salary- Reviews complaints, reports, documents, and pertinent information received from the general public and other agency personnel concerning alleged violations of laws and regulations against nurses, in order to determine the appropriateness of the complaint; and to determine the appropriate action to be taken on the complaint and/or to refer the complaint to the appropriate agency.
- Obtains evidence and establishes facts concerning complaints and alleged non-compliance with laws and regulations by interviewing individuals who have knowledge of the complaint and by conducting on-site visits as needed, in order to determine the extent of non-compliance, the validity of the complaints, and to prepare evidence or information for appropriate action.
- Verifies information obtained during the course of an investigation by primary and secondary source verification in order to establish the accuracy and authenticity of facts.
- Accurately analyzes the documents collected during the course of the investigation, paying particular attention as to how the evidence relates to the allegations against the nurse and to the nursing regulations.
- Writes detailed investigative reports that accurately and clearly describes the complaint allegations, the evidence collected during the course of the investigations, and how the evidence either supports or refutes the complaint allegations.
- Maintains organized and accurate case investigation files; verbally presents investigation findings before the Nursing Board members; and attends regular monthly meetings as needed to support the Bureau.
- Ability to obtain information through questioning and/or observing individuals.
- Aptitude in drafting concisely and accurately, and to develop ideas in logical sequence.
- Capacity to maintain accurate records and to analyze and determine the applicability of data; to draw conclusions from the data and to make appropriate recommendations.
- Skilled in exercising discretion in handling confidential information.
- Ability to use investigative techniques to obtain information and to accurately record that information.
- Capacity to communicate effectively in verbal presentations and to respond to questions and feedback as well as work respectfully with others in group meetings and discussions.
- Demonstrated experience as a licensed professional in the field of Nursing including practice in the areas of patient safety and process improvement.
- Familiarity in reviewing clinical records and investigating clinical issues/events in the health care setting.
- Knowledge of the Massachusetts Nursing Regulations.
- Skilled in reading and interpreting legal documents such as court decisions, criminal records, and contracts.
- Detail-oriented and organized, with strong writing skills and excellent interpersonal skills.
- Strong typing skills and experience in report writing, including the ability to prepare charts and tables as necessary for the investigation report.
- Proficient usage of Microsoft Office products including Word, Excel, and Outlook.
About the Department of Public Health:
The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.
We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.
DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.
More information can be found at:MA Department of Public Health
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4
First consideration will be given to those applicants that apply within the first 14 days.
- Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.
