North America Sales Trainer

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: The North America Sales Trainer is responsible for planning, developing, and delivering sales training programs to the sales teams across the region. The role involves identifying training needs, partnering to creating content, and implementing training initiatives to improve the performance and effectiveness of the North America merchant facing teams.

Job Description:

North America Sales Trainer

As the North America Sales Trainer, your top priority will be equipping our salespeople & teams with the tools, skills and knowledge they need to be effective and successful. You will deliver high-class training to PayPal Enterprise and Inside Sales, Customer Success Managers, and other Merchant Facing Servicing teams both at new hire onboarding training and other training programs.

The ideal candidate needs to demonstrate they can establish credibility and rapport with a sales and servicing audience in the room, not only through their excellent delivery and facilitation of group and individual activities but also through drawing on their rich experience as a tenured salesperson or Sales Trainer. The candidate should also have experience following a value-based selling approach and structured sales process.

Brief Job Scope

The North America Sales Trainer is responsible for planning, developing, and delivering sales training programs to the sales teams across the region. The role involves identifying training needs, partnering to creating content, and implementing training initiatives to improve the performance and effectiveness of the North America merchant facing teams.

Key Job Responsibilities include:

Onboarding and Orientation

• Conduct onboarding sessions for new hires to familiarize them with our products, services, sales processes, and tools.
• Ensure new sales and servicing representatives are equipped with the knowledge and skills required to succeed in their roles.

Training Program Development

• Collaborate with colleagues to identify training needs based on market trends, product knowledge gaps, and sales performance metric.
• Design and develop training materials in partnership with Instructional Design teams, including presentations, e-learning modules, workshops, and other resources, tailored to the North America market.

Delivery and Facilitation

• Conduct in-person or virtual training sessions for sales teams in various North America locations.
• Facilitate workshops, role-plays, and simulations to reinforce learning and practical application of sales techniques.

Content Management

• Maintain and update training materials to ensure they reflect current products, services, and sales strategies.
• Incorporate feedback from teams and stakeholders to continuously improve training content.

Sales Process and Product Knowledge

• Educate the sales team on the company's sales processes, methodologies, and best practices.
• Ensure a comprehensive understanding of products and services, including their unique value propositions and competitive advantages.

Market Intelligence

• Stay updated on market trends, competitor activities, and industry insights relevant to the North American region.
• Share insights with the sales teams to enhance their competitive advantage.

Performance Evaluation

• Work closely with sales managers to monitor and evaluate the performance of individual sales representatives.
• Provide feedback and recommendations for further development.

Reporting and Analysis

• Track and report on the effectiveness of training initiatives, including metrics like sales performance improvements, adoption of best practices, and knowledge retention.

Qualifications include:

• Proven experience in sales training or a similar role, preferably in the North America region
• Strong understanding of sales techniques, processes, strategies and methodologies
• Excellent communication, presentation, and facilitation skills
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.
• Ability to adapt training programs to different learning styles and skill levels.
• Proficiency in relevant software and tools for training development and delivery
• Strong organizational and time-management skills

Language Requirements:

• Fluency in English is required – ability in additional Spanish desired.

Travel:

• This role may require occasional travel within North America

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.