Non-Clinical Supervisor Outpatient Imaging

Non Clinical Supervisor - AdventHealth Outpatient Imaging

All the benefits and perks you need for you and your family:

• Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
• Excellent benefits, market-driven wages and career development opportunities.
• Opportunities for advancement as we expand our network across the nation.

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Sunday 7am-3:30pm, Monday-Thursday 1pm-9:30pm

Location: 661 E Altamonte Drive Suite 130 Altamonte Springs, FL 32701

The role you'll contribute:

Under general direction, the Non-Clinical Supervisor is responsible for managing the operations for Imaging modalities at the assigned location to assure smooth and efficient flow. The modalities include one or more of the following: Diagnostic XR, CT, MRI, Ultrasound, Mammography, Imaging RN, DXA and Registration. Utilizes the IHS performance improvement process in reaching the goals of Imaging Services. Participates in and assists with meeting and maintaining all regulatory requirements. Establishes and maintains ethical working relationships and good rapport with all referring physicians, AHI, and commercial agencies. Meets with customers, partners and team members to assure service levels are maintained. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

• Ensures staff are performing quality exams and following established protocols of the department for the appropriate modality based on licensure and under guidance of licensed personnel as required. Communicates clinical information to staff as requested by the Radiologists.
• Supports and assists with data collection for Performance Improvements. Understands department performance trends and established standards. Contributes and encourages others to contribute toward process improvement by serving on PI teams as assigned. Utilizes patient service recovery resources when appropriate.
• Meets with Site Manager to keep them apprised of modality business. Promotes positive dialogue with respect to meeting or exceeding objectives.
• Supports a continuous learning environment involving training and development relative to new technology, protocols, best practices and competency in modalities. Ensures that the modality educator educates staff of changes.
• Sets priorities and completes work within expected time frame. Manages daily operations. Mediates personnel issues as needed. Works closely with leaders on continuous improvement, updates to exam protocols and ensures that scanners receive updates. Participates in developing marketing initiatives for department growth. Performs timely staff Performance Reviews annually.

The expertise and experiences you'll need to succeed:

• Minimum qualifications:
  • Ability to handle stressful situations with anxious patients, employees, and customers.
  • Knowledge of policies, procedures and protocols.
  • Ability to learn and master new tasks
  • Ability to communicate effectively and work with people of various diverse backgrounds
  • Ability to meet departmental goals and objectives    
  • Ability to communicate effectively and work with people of various diverse backgrounds
  • Ability to meet deadlines and complete tasks in a timely manner
  • Two years of experience as a lead, coordinator and/or supervisory experience in a clinical or medical setting
• Preferred qualifications: 
  • Associate's degree in business or healthcare-related field
  • Imaging supervisor experience
  • Performance improvement experience