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Form of workGranite Background & History
Granite is one of the premier communications services' providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
o Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 14 consecutive years
o Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost
o Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few
o We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
o Granite was named to Forbes List of America's Best Employers 2022
o Granite was recently named One of Forbes Best Employers for Diversity
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
Granite is a leading provider of a wide array of managed security and networking platforms. The Networking practice with the Network Operations Center is a dynamic, fast paced environment dealing with a comprehensive array of products and services, including Fortinet SD-WAN, Juniper MIST, and Cisco's Meraki suite.
The position includes customer solution development and deployment support, new product research, design, and implementation, tier 3 technical escalation and management support, as well as facilitating automation and integration initiatives to streamline deployments at scale.
Duties and Responsibilities:
Required Qualifications:
Preferred Qualifications:
Granite is one of the premier communications services' providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
o Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 14 consecutive years
o Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost
o Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few
o We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
o Granite was named to Forbes List of America's Best Employers 2022
o Granite was recently named One of Forbes Best Employers for Diversity
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
Granite is a leading provider of a wide array of managed security and networking platforms. The Networking practice with the Network Operations Center is a dynamic, fast paced environment dealing with a comprehensive array of products and services, including Fortinet SD-WAN, Juniper MIST, and Cisco's Meraki suite.
The position includes customer solution development and deployment support, new product research, design, and implementation, tier 3 technical escalation and management support, as well as facilitating automation and integration initiatives to streamline deployments at scale.
Duties and Responsibilities:
- Manage and maintain network solutions utilizing Fortinet, Juniper, Cisco, and Velocloud technology.
- Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions based on industry best practices.
- Proactively review nation-wide network deployments for optimization at scale.
- Provide expert-level troubleshooting support for Fortinet solutions, identifying and resolving complex network issues in a timely manner.
- Stay current with industry trends and Granite-deployed product updates to provide innovative solutions and recommendations to clients.
- Manage a personal ticket queue to ensure timely resolution of ongoing tasks.
- Work closely with clients to understand their specific network requirements, provide technical guidance, and ensure their satisfaction with Granite-managed solutions.
Required Qualifications:
- Self-starter, goal-oriented, ability to work independently without micromanagement
- Hands-on experience with network and security appliance configuration and troubleshooting
- Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
- Knowledge of network and security design concepts and best practices
- Ability to work well independently and in a team environment in a hybrid WFH model
- Knowledge of API and application interoperability concepts
- Experience with coding and automation concepts
- Experience in customer facing technical support roles
- JNCIS certification or equivalent experience with Juniper solutions.
Preferred Qualifications:
- CCNP certification
- Bachelor's Degree in Computer Science, Network Design, Network Security or related field
- 5 years' experience with network design and deployment concepts
- 5 years' experience with customer technical support
- Experience with coding and automation platforms such as Python, JavaScript or similar
- Prior public trust P2 security clearance
