Noc Manager

We are seeking an experienced and highly skilled Network Operations Center (NOC) Manager to lead our NOC team. The ideal candidate will possess a strong background in network operations, team management, and technical expertise to ensure the seamless functioning of our network infrastructure. The NOC Manager will be responsible for overseeing day-to-day operations, managing incidents, implementing best practices, and driving continuous improvement within the NOC.
Responsibilities:

1. NOC Operations Management:
   • Lead and manage the daily operations of the Network Operations Center.
   • Ensure 24/7 availability of the NOC and timely response to incidents.
   • Monitor network performance, troubleshoot issues, and coordinate resolutions.
2. Team Leadership:
   • Build, mentor, and lead a high-performing NOC team.
   • Foster a culture of collaboration, accountability, and continuous learning.
   • Conduct regular performance evaluations and provide constructive feedback.
3. Incident Management:
   • Oversee the identification, analysis, and resolution of network incidents.
   • Implement and enhance incident response procedures.
   • Collaborate with cross-functional teams to resolve complex issues promptly.
4. Performance Monitoring:
   • Implement and maintain network monitoring tools.
   • Define key performance indicators (KPIs) and ensure adherence to service-level agreements (SLAs).
   • Proactively identify and address potential performance bottlenecks.
5. Documentation and Reporting:
   • Develop and maintain comprehensive documentation of network configurations and procedures.
   • Generate regular reports on network performance, incidents, and resolutions.
   • Provide insights and recommendations for continuous improvement.
6. Security and Compliance:
   • Ensure compliance with security policies and industry regulations.
   • Implement security measures to protect network infrastructure.
   • Stay current with industry trends and best practices related to network security.
7. Collaboration and Communication:
   • Collaborate with IT teams, engineers, and other stakeholders to implement network upgrades and changes.
   • Communicate effectively with leadership and stakeholders on network performance and incident status.
   • Participate in cross-functional meetings to align NOC activities with organizational goals.

Qualifications:

• Bachelor's degree in a relevant field (Computer Science, Information Technology, etc.).
• Proven experience (5 years) in a NOC management role.
• Strong technical background in network operations, monitoring, and troubleshooting.
• Experience with network monitoring tools (e.g., AutoMate, SolarWinds, Nagios).
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Familiarity with industry standards and best practices in network management and security.
• Relevant certifications (e.g., CCNP, ITIL) are a plus.

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