Noc Engineer I

Are you ready to take your passion for technology and customer service to the next level? At Loffler Companies, we're on the lookout for an exceptional NOC Engineer I to join our dynamic team. If you're someone who thrives on delivering top-notch service, possesses an unwavering attention to detail, and is a problem-solving wizard, we want to hear from you! Our ideal candidate is fueled by a desire to make a real impact, using technical expertise, common sense, and impeccable judgment to provide world-class service to our valued clients. You'll be at the forefront of our mission, triaging alerts, ensuring service delivery excellence, and collaborating with our talented team to streamline deployments. Plus, with opportunities for continuous learning, a supportive work environment, and the chance to contribute to our knowledge base, you'll never stop growing. Join us on this exciting journey, where your technical skills meet your passion for customer success. If you're ready to dive in, apply today and let's elevate your career together!

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Service Delivery
  • Provide World Class Service to our customers.
  • Document and maintain detailed history of service tickets from start to finish.
  • Maintain accurate timesheets throughout each workday and submit completed timesheets as required.
  • Create and publish documentation on our tools and processes in our knowledge base.
  • Assist engineers and customers in solving technical problems.
  • Approach technical issues with root cause discovery and resolution in mind.
  • Other duties as assigned.

• NOC Operations
  • Triage backup, monitoring, anti-virus, and other alerts as they are generated throughout the day.
  • Monitor and administer managed backup solutions across the client base.
  • Respond to, process, and resolve/escalate tickets for Loffler's various NOC supported systems.
  • Alert team of recurring problems and patterns of problems.

• Deployment
  • Work with service teams to provide a clear & organized deployment workflow.
  • Identify and automate tasks that can save time and improve service quality.
  • Identify missing documentation and work with service teams to complete missing documentation.
  • Work with inside sales team to help ensure smooth order and delivery processes for new equipment.
  • Oversee computers moving through deployment and ensure associated tickets are accurate.
  • Contribute to and maintain system, installation, and configuration standards and procedures.
  • Maintain a clean and organized deployment area.

Qualifications/Requirements:

• Minimum of two days in office.
• Strong attention to detail and follow through skills.
• Ability to work under pressure, multi-task, and meet deadlines.
• Excellent customer service, communication, and troubleshooting skills.
• Demonstrate excellence in organizational and time management skills.
• Aptitude for creative and alternate solutions.
• Strong team player.
• Good judgment and technical common sense.
• Strong desire to learn, demonstrating independent initiative in seeking new knowledge.
• Valid driver's license and acceptable motor vehicle record.

Education/Experience:

• Associate or Bachelor's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 1-2 years IT experience.
• Associate or intermediate level technical certification(s) preferred.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High energy position dealing with multi-system communications and platforms daily.
• Requires occasional evening and/or weekend work for both scheduled and on-call activities.
• Ability to lift 50 pounds.

For information on the physical demands of this job, see Human Resources.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement